At a Glance
- Tasks: Provide exceptional support to Homeowners via phone, email, and other channels.
- Company: Join Travel Chapter, a passionate team dedicated to holiday home experiences.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for collaboration and continuous learning.
- Why this job: Make a real difference in the lives of Homeowners while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Bideford (office-based or hybrid depending on location)
Contract: Fixed Term Contract
Hours: Full time or 30 hours per week (0.8)
Your next chapter
We’re looking for customer-focused and highly organised Homeowner Service Advisors to join our team on a fixed term basis. This role is key to delivering exceptional support to both new and existing Homeowners, helping to provide a seamless experience from onboarding through to ongoing account support. As a central point of contact for our Homeowners, you’ll manage queries across multiple channels, resolve issues efficiently and provide proactive support throughout the customer journey. Working closely with teams across the business, you’ll ensure our Homeowners receive a consistently high standard of service while helping us meet service levels and onboarding targets.
What you’ll be doing
- Providing professional and responsive support to Homeowners across phone, email and other communication channels
- Managing queries, concerns and requests confidently, aiming for swift and effective resolution
- Supporting new Homeowner onboarding activity, including documentation collection, letting agreement administration and compliance checks
- Working towards onboarding and service targets, helping to support new Homeowner sign‑ups and retention
- Delivering accurate administrative support to internal teams and ensuring processes are completed correctly and efficiently
- Maintaining high standards of data accuracy and ensuring compliance with GDPR and internal policies
- Meeting Service Level Agreements (SLAs) and quality standards across all areas of work
- Supporting Homeowner Account Managers with portfolio‑related administration, including pricing updates, guest feedback, quarterly contacts and pre‑arrival actions
- Collaborating with teams across the business to resolve issues and improve the overall Homeowner experience
- Supporting knowledge sharing and continuous improvement within the team
- Keeping up to date with business processes, systems and service updates through ongoing learning and development
What we’re looking for
- Experience delivering excellent customer service in a fast‑paced environment
- Strong communication skills with the ability to build positive relationships and manage queries professionally
- Excellent organisational skills with the ability to manage multiple priorities and deadlines
- High attention to detail and accuracy when handling administrative tasks and customer information
- Confidence using CRM systems and Microsoft Office tools including Excel, Word and Outlook
- Experience working to targets, SLAs or service standards
- A good understanding of handling confidential information and GDPR compliance
- Strong problem‑solving skills with a proactive and solutions‑focused approach
- A collaborative team player who enjoys supporting colleagues and working across departments
- The ability to adapt positively to changing priorities and business needs
It would be great if you also have
- Experience within the holiday letting, travel or property industry
- Good geographical knowledge
Why join us?
At Travel Chapter, we’re proud to be the holiday home people. We’re passionate about creating exceptional experiences for our Homeowners and guests, and our people are at the heart of everything we do. We’re an inclusive organisation and welcome applications from all backgrounds. If you require any reasonable adjustments as part of the recruitment process, please let us know and our People Team will be happy to support.
Ready to start your next chapter?
Homeowner Service Advisor in Devon employer: The Travel Chapter Ltd
At Travel Chapter, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Homeowner Service Advisor in Bideford, you will benefit from flexible working arrangements, ongoing professional development, and the opportunity to make a meaningful impact on the experiences of our Homeowners. Join us and be part of a passionate team dedicated to delivering exceptional service while enjoying a collaborative culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Service Advisor in Devon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can confidently discuss how you've handled queries and resolved issues in the past. Role-play with a friend if you need to!
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the team dynamics and how they measure success. This shows you're not just looking for any job, but you're keen on contributing to their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Travel Chapter and ready to start your next chapter!
We think you need these skills to ace Homeowner Service Advisor in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and organisational skills. We want to see how you can bring your unique flair to the Homeowner Service Advisor role!
Show Off Your Communication Skills:Since this role involves managing queries across multiple channels, it’s essential to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you’d interact with our Homeowners.
Highlight Your Attention to Detail:We’re all about accuracy and compliance, so make sure to showcase any experience you have with administrative tasks and data management. Mention specific examples where your attention to detail made a difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Travel Chapter!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples where you've gone above and beyond for a customer, especially in fast-paced environments. This will show that you understand the importance of delivering exceptional support to Homeowners.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what a Homeowner Service Advisor does. Be ready to discuss how your experience aligns with the responsibilities, like managing queries and supporting onboarding activities. This shows you're genuinely interested in the role and have done your homework.
✨Prepare for Common Questions
Anticipate questions related to problem-solving and handling multiple priorities. Think of scenarios where you've successfully resolved issues or managed deadlines. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Your Team Spirit
Since collaboration is key in this role, be prepared to talk about how you've worked with others in the past. Share examples of how you've supported colleagues or contributed to team goals. This will highlight your ability to work across departments and improve the overall Homeowner experience.
