Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team, driving performance and service improvements.
- Company: Join Travel Chapter, a leading holiday home company with a strong family ethos.
- Benefits: Enjoy 25 days holiday, birthday leave, volunteer days, and exciting social events.
- Why this job: Be part of a supportive culture that values innovation and teamwork.
- Qualifications: Proven leadership in customer service, excellent communication, and a proactive mindset required.
- Other info: Flexible working hours with a rotation schedule to keep things fresh.
The predicted salary is between 21600 - 37800 £ per year.
Employment Type: Permanent
Hours of Work: 37.5 hours per week, 5 days per week on rotation
Location: Warkworth
Salary: £27,000
What will I be doing?
This role involves monitoring performance through regular reporting, adapting resource plans in real-time, and driving service improvements through coaching, quality checks, and team development sessions.
You’ll also act as an escalation point for complex queries and work closely with the wider business to resolve issues and streamline processes.
Your rotation in this role will be:
Week 1 – Monday – Friday, 9am – 5pm
Week 2 – Monday – Sunday, off Wednesday & Thursday, hours vary between 9am – 6pm
Week 3 – Monday – Friday, off Tuesday, hours vary from 9am – 6pm
Week 4 – Monday – Friday, 9am – 6pm
Your next chapter
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
Ideally, we’re looking for:
- proven leadership experience in a fast-paced customer service environment
- a strong track record of developing teams and managing performance
- someone adaptable, proactive, and resilient under pressure
- excellent communication and interpersonal skills
- a collaborative mindset and the ability to build strong cross-functional relationships
- a commitment to continuous improvement and maintaining high service standards
What\’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
#J-18808-Ljbffr
Customer Service Team Manager employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since we pride ourselves on a collaborative and caring environment, demonstrating your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led teams in a fast-paced customer service setting. Highlighting your leadership experience and ability to drive performance improvements will resonate well with us.
✨Tip Number 3
Showcase your adaptability by discussing times when you've had to manage complex queries or adapt to changing circumstances. This role requires resilience under pressure, so sharing relevant experiences will be beneficial.
✨Tip Number 4
Emphasise your commitment to continuous improvement. We value individuals who are proactive about enhancing service standards, so be ready to share ideas or initiatives you've implemented in previous roles.
We think you need these skills to ace Customer Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in customer service. Use specific examples that demonstrate your ability to develop teams and manage performance effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their values, particularly your commitment to continuous improvement and high service standards.
Showcase Relevant Skills: Emphasise your excellent communication and interpersonal skills. Provide examples of how you've built strong relationships across teams and resolved complex queries in previous roles.
Prepare for Potential Questions: Anticipate questions related to your adaptability and resilience under pressure. Be ready to share specific instances where you successfully navigated challenges in a fast-paced environment.
How to prepare for a job interview at The Travel Chapter Ltd
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a fast-paced customer service environment. Highlight specific instances where your leadership made a difference, such as improving team performance or resolving conflicts.
✨Demonstrate Adaptability
Be ready to discuss situations where you had to adapt quickly to changes or challenges. This role requires someone who can handle pressure, so share stories that illustrate your resilience and proactive approach.
✨Communicate Effectively
Since excellent communication is key for this position, practice articulating your thoughts clearly. Be prepared to answer questions about how you build relationships across teams and handle complex queries.
✨Emphasise Continuous Improvement
Talk about your commitment to maintaining high service standards and how you've implemented improvements in previous roles. Share any relevant metrics or outcomes that demonstrate your impact on service quality.
