Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers plan their dream holidays and provide outstanding support.
- Company: Join Travel Chapter, a leading holiday home company with a family ethos.
- Benefits: Enjoy competitive pay, 25 days holiday, and a £500 holiday bonus.
- Why this job: Be part of a passionate team that values creativity and collaboration.
- Qualifications: Great communication skills and a love for travel are essential.
- Other info: Participate in fun social clubs and events while making a real impact.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for travel and want to help our customers plan their perfect holiday? If so, then keep reading!
As a Customer Service Advisor, you will be the friendly, knowledgeable point of contact for our guests and property owners. You will handle inquiries and provide solutions via phone, email, and in-person interactions, ensuring an outstanding customer experience at every touchpoint.
Using your excellent listening and communication skills, you will help customers with their holiday queries and support them throughout their trip, whether that\’s by helping them find their next adventure, resolving issues with their booking, or just offering advice.
You will be based in our Keswick office while being an integral part of the wider Travel Chapter team.
What\’s in it for you?
Apart from joining a rapidly growing company with a great culture and a big focus on employee development, we also offer competitive salaries and benefits that we believe keep our team feeling as valued as possible.
- Social clubs – whether you’re into pets, fitness, events, or sustainability, there\’s something for everyone.
- Great social events – we are well known for our Christmas parties!
- 25 days’ paid holidays plus bank holidays (pro rata)
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
The people behind our company are at the heart of everything we do, and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas, and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best – we’ll be happy to help.
#J-18808-Ljbffr
Customer Service Advisor - Keswick employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Keswick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and culture, and think about how your passion for travel aligns with their mission. This will help you stand out as someone who genuinely cares.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at listening and responding. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Travel Chapter team. We can’t wait to see your application!
We think you need these skills to ace Customer Service Advisor - Keswick
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight why you want to help others plan their perfect holiday.
Be Friendly and Approachable: Remember, as a Customer Service Advisor, you'll be the friendly face of our company. Use a warm and inviting tone in your application to reflect the kind of person we want on our team!
Highlight Your Communication Skills: Since you'll be handling inquiries via phone, email, and in-person, make sure to showcase your excellent listening and communication skills. Give examples of how you've successfully resolved issues or helped others in the past.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to see your application and get to know you better. Plus, it shows you're keen to join our amazing team at Travel Chapter!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Stuff
Before the interview, make sure you research Travel Chapter and their offerings. Familiarise yourself with their holiday homes and the customer service they provide. This will help you answer questions confidently and show your passion for travel.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to demonstrate your problem-solving skills and friendly approach.
✨Be Ready to Share Experiences
Think of specific examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills.
✨Embrace the Company Culture
Travel Chapter values a caring and collaborative culture. During the interview, express your enthusiasm for teamwork and how you can contribute to their positive environment. Mention any social clubs or events that resonate with you to show you're a good fit.
