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- Tasks: Help customers plan their dream holidays and resolve booking issues.
- Company: Join Travel Chapter, a leading holiday home agency with a family ethos.
- Benefits: Enjoy a supportive work environment and opportunities for personal growth.
- Other info: Inclusive culture that values diversity and encourages bold ideas.
- Why this job: Combine your passion for travel with customer service to make a difference.
- Qualifications: Excellent communication skills and a love for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor
Permanent | Full-time or Part-time
Location: Norwich
Contract: Permanent
Hours: Full-time or part-time opportunities available
Work pattern: 5 days per week, Monday to Sunday
Shifts:
Full Time (Flexi): 5 days per week, 7.5 hour shifts between 9:00am – 9:15pm (rota provided 8 weeks in advance)
Part Time (Evenings & Weekends): 5 days per week, 4 hour shifts
Create memorable holiday experiences, one conversation at a time.
Do you enjoy helping people and get real satisfaction from making someone’s day a little brighter? If you’re passionate about delivering great service and enjoy working in a fast‑paced, people‑focused environment, we’d love to hear from you.
As a Customer Service Advisor, you’ll be the friendly voice on the phone and the reassuring message in someone’s inbox. You’ll support our guests and property owners across the UK, answering booking queries, sharing stay information, offering guidance and resolving issues quickly and kindly. Your focus is to create a smooth and positive experience for every customer.
Who we are
We are Travel Chapter, the holiday home people, on a mission to showcase great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities.
We’ve grown from a small South West agency into one of the UK’s market leaders, while keeping our family‑feel and people‑first approach. As a certified B Corp, we are committed to balancing profit with purpose and doing what’s right for our people and places.
We value curiosity, care and collaboration. We empower our teams to explore ideas, be themselves and keep learning. Things don’t always go perfectly, but we take responsibility, learn from experience and always aim to do the right thing.
We’re proud to be an inclusive organisation. If you require any reasonable adjustments for your interview, please let us know and our People Team will be in touch.
What you’ll be doing
- Supporting customers by phone and email
- Helping guests plan and enjoy their stay
- Providing reassurance, information and resolutions
- Sharing knowledge and guidance in a calm and friendly way
- Working closely with teams across the business
- Recording information accurately and following internal processes
What you’ll bring
- A warm and friendly communication style
- Confidence speaking and writing clearly
- Patience, resilience and a positive attitude
- A natural problem‑solving mindset
- Ability to work calmly under pressure
- Customer service experience is helpful but not essential, as full training is provided
What you’ll get
- Comprehensive training and ongoing support
- A friendly and collaborative team environment
- Clear career development and progression opportunities
- 25 days holiday plus bank holidays, increasing with service
- Paid volunteering days
- Holiday discounts across our brands
- Wellbeing support and a range of employee benefits
Ready to start your next chapter?
If you’re excited about delivering brilliant customer experiences and want to be part of a team that genuinely cares about people, places and doing the right thing, we’d love to hear from you.
Apply today and help us create exceptional holiday moments for our guests and property owners across the UK.
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Customer Service Advisor employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Travel Chapter and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at listening and responding. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be ready to share your travel experiences! Since the role involves helping customers plan their holidays, having personal stories or tips can make you stand out. It shows your passion for travel and makes you relatable.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight why you want to help others plan their perfect holiday.
Highlight Your Communication Skills: As a Customer Service Advisor, communication is key. Make sure to showcase your listening and speaking skills in your application. Use examples from past experiences where you’ve successfully resolved issues or helped someone out.
Be Authentic and Friendly: We’re all about being friendly and approachable, so let your personality come through in your writing. Don’t be afraid to be yourself; it’s what makes you unique and a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Stuff
Before the interview, make sure you research Travel Chapter and their values. Understand their mission to showcase great places to stay in the UK and think about how your passion for travel aligns with this. Being able to discuss specific aspects of the company will show that you're genuinely interested.
✨Show Off Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice active listening and articulate your thoughts clearly. You might even want to prepare examples of how you've successfully resolved customer queries in the past to demonstrate your skills.
✨Embrace the Family Ethos
Travel Chapter prides itself on a strong family ethos and collaborative culture. Be ready to share experiences where you've worked well in a team or supported colleagues. This will highlight your fit within their caring and inclusive environment.
✨Be Ready for Curveballs
Things can go wrong in customer service, and Travel Chapter values adaptability. Think of a time when you faced a challenge and how you handled it. Showing that you can learn from mistakes and stay curious will resonate well with their approach to evolving and improving.