At a Glance
- Tasks: Support property management by ensuring cleanliness and presentation for guest arrivals.
- Company: Travel Chapter, passionate about creating memorable holidays in beautiful locations.
- Benefits: Flexible seasonal hours, supportive team, and varied active role.
- Other info: Ideal for those who enjoy problem-solving and working independently.
- Why this job: Make a real impact on guest experiences while enjoying a dynamic work environment.
- Qualifications: Strong customer service mindset, attention to detail, and good organisation skills.
The predicted salary is between 12 - 15 € per hour.
Location: Saint Ives
Contract: Fixed-term, 13-week contract to cover peak season
Hours: 10 hours per week, working Fridays and Saturdays
Your next chapter
At Travel Chapter, we’re passionate about creating memorable holidays in some of the UK’s most beautiful locations. Behind every great guest stay is a well-presented property, and that’s where our Property Changeover Support team comes in. We’re looking for a reliable, hands-on and detail-focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, housekeepers and suppliers.
What you’ll be doing
As a Property Changeover Support team member, you’ll help ensure our managed properties are fully prepared for guest arrivals each weekend. You’ll play a key role in delivering a smooth and high-quality guest experience by supporting housekeeping, linen coordination and property presentation across your allocated area. Your responsibilities will include:
- Visiting properties to check cleanliness and presentation standards ahead of guest arrivals
- Supporting housekeeping operations and providing feedback where needed
- Coordinating linen supplies with housekeepers and suppliers
- Ensuring welcome packs and essential items are stocked and available
- Identifying and resolving minor property issues where possible
- Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
- Reporting any larger maintenance or housekeeping concerns to the wider team
- Building positive working relationships with homeowners, housekeepers, tradespeople and colleagues
- Supporting the delivery of an excellent guest and homeowner experience
What we’re looking for
Essential:
- A strong customer service mindset
- Excellent attention to detail
- Good organisation and time management skills
- A proactive and practical approach to problem solving
- The ability to work independently and manage your own workload
- Strong communication skills
- Flexibility and adaptability during busy periods
- Confidence using basic IT systems and mobile technology
Desirable:
- Experience within holiday letting, hospitality, housekeeping or property management
- Experience working with external suppliers or contractors
Why join us?
- A flexible seasonal opportunity during peak trading
- A varied and active role where no two days are the same
- The chance to work within a supportive and collaborative team
- The opportunity to make a real impact on guest experiences
If you enjoy delivering high standards, solving problems and working in a fast-paced environment, we’d love to hear from you.
Property Changeover Support in Costessey employer: The Travel Chapter Ltd
At Travel Chapter, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in creating unforgettable holiday experiences. As a Property Changeover Support team member in the stunning location of Saint Ives, you'll enjoy a flexible seasonal role that offers the chance to make a real impact while working independently and building positive relationships with homeowners and colleagues. With opportunities for personal growth and a commitment to high standards, we are an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Changeover Support in Costessey
✨Tip Number 1
Get to know the company! Research Travel Chapter and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to property management and customer service. Show off your attention to detail and problem-solving skills – they’re looking for someone who can handle the hustle!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Travel Chapter.
We think you need these skills to ace Property Changeover Support in Costessey
Some tips for your application 🫡
Show Your Passion for Property:When writing your application, let us know why you're excited about working in property management. Share any experiences that highlight your love for creating memorable guest experiences and how you take pride in maintaining high standards.
Highlight Your Attention to Detail:We’re looking for someone who’s detail-focused, so make sure to mention specific examples where your keen eye has made a difference. Whether it’s ensuring cleanliness or coordinating supplies, show us how you’ve nailed the details in past roles.
Demonstrate Your Problem-Solving Skills:In this role, you’ll need to tackle minor issues on the go. Use your application to share instances where you’ve successfully resolved problems independently. This will help us see your proactive approach in action!
Keep It Professional Yet Personal:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out. Remember, we’re all about building positive relationships here at Travel Chapter.
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Changeover Support role. Familiarise yourself with the responsibilities listed in the job description, such as supporting housekeeping and coordinating linen supplies. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer service mindset, be prepared to share examples of how you've provided excellent service in previous roles. Think about specific situations where you went above and beyond to ensure a positive experience for guests or clients.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. During the interview, highlight instances where your keen eye for detail made a difference, whether it was in property management, housekeeping, or any other relevant experience. This will show that you take pride in your work and can maintain high standards.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the Property Changeover Support team faces during peak season. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
