At a Glance
- Tasks: Ensure properties are guest-ready by checking cleanliness and coordinating supplies.
- Company: Join Travel Chapter, a passionate team creating memorable holidays.
- Benefits: Flexible seasonal role with a supportive team and varied tasks.
- Other info: Ideal for those who enjoy problem-solving and working independently.
- Why this job: Make a real impact on guest experiences in beautiful locations.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 12 - 15 £ per hour.
Location: Saxmundham
Contract: Fixed-term, 13-week contract to cover peak season
Hours: 22.5 hours per week, working Tuesday, Thursday and Friday 9‑5
Your next chapter
At Travel Chapter, we’re passionate about creating memorable holidays in some of the UK’s most beautiful locations. Behind every great guest stay is a well‑presented property, and that’s where our Property Changeover Support team comes in. We’re looking for a reliable, hands‑on and detail‑focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, housekeepers and suppliers.
What you’ll be doing
As a Property Changeover Support team member, you’ll help ensure our managed properties are fully prepared for guest arrivals each weekend. You’ll play a key role in delivering a smooth and high‑quality guest experience by supporting housekeeping, linen coordination and property presentation across your allocated area.
Your responsibilities will include:
- Visiting properties to check cleanliness and presentation standards ahead of guest arrivals
- Supporting housekeeping operations and providing feedback where needed
- Coordinating linen supplies with housekeepers and suppliers
- Ensuring welcome packs and essential items are stocked and available
- Identifying and resolving minor property issues where possible
- Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
- Reporting any larger maintenance or housekeeping concerns to the wider team
- Building positive working relationships with homeowners, housekeepers, tradespeople and colleagues
- Supporting the delivery of an excellent guest and homeowner experience
What we’re looking for
Essential
- A strong customer service mindset
- Excellent attention to detail
- Good organisation and time management skills
- A proactive and practical approach to problem solving
- The ability to work independently and manage your own workload
- Strong communication skills
- Flexibility and adaptability during busy periods
- Confidence using basic IT systems and mobile technology
Desirable
- Experience within holiday letting, hospitality, housekeeping or property management
- Experience working with external suppliers or contractors
Why join us?
- A flexible seasonal opportunity during peak trading
- A varied and active role where no two days are the same
- The chance to work within a supportive and collaborative team
- The opportunity to make a real impact on guest experiences
If you enjoy delivering high standards, solving problems and working in a fast‑paced environment, we’d love to hear from you.
Property Changeover Support in Carlton employer: The Travel Chapter Ltd
At Travel Chapter, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in creating memorable holiday experiences. As a Property Changeover Support team member in the picturesque location of Saxmundham, you will enjoy a flexible seasonal contract that allows for personal growth and the opportunity to make a tangible impact on guest satisfaction. Join us to be part of a dynamic team that values high standards and proactive problem-solving, ensuring that no two days are ever the same.
StudySmarter Expert Advice🤫
We think this is how you could land Property Changeover Support in Carlton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and problem-solving. Prepare some examples from your past experiences that highlight your attention to detail and ability to work independently. We want you to shine!
✨Tip Number 3
Dress the part! Even though this role is hands-on, showing up looking professional can make a great first impression. It shows that you respect the opportunity and are ready to represent the high standards Travel Chapter is known for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Property Changeover Support team!
We think you need these skills to ace Property Changeover Support in Carlton
Some tips for your application 🫡
Show Your Passion for Property Management:When writing your application, let us know why you're excited about supporting property changeovers. Share any relevant experiences that highlight your attention to detail and customer service mindset. We want to see your enthusiasm shine through!
Be Specific About Your Skills:Make sure to mention your organisational skills and how you manage your time effectively. If you've tackled similar roles before, give us the lowdown on how you handled tasks like coordinating with suppliers or ensuring properties are guest-ready.
Highlight Your Problem-Solving Abilities:We love a proactive approach! In your application, share examples of how you've resolved issues in the past, whether it's fixing minor maintenance problems or improving processes. This will show us you're ready to tackle challenges head-on.
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget to apply through our website – it’s the best way to get your application in front of us!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Property Changeover Support role. Familiarise yourself with tasks like checking cleanliness standards and coordinating linen supplies. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role involves building relationships with homeowners and housekeepers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure satisfaction.
✨Demonstrate Your Attention to Detail
Highlight your ability to notice the little things that make a big difference. Bring up instances where your keen eye for detail helped improve a situation or solve a problem. This is crucial for maintaining high presentation standards in properties.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about how you approach challenges, especially in a fast-paced environment. Share examples of minor maintenance tasks you've handled or how you've resolved issues independently. This will show your proactive attitude and practical approach.
