At a Glance
- Tasks: Manage holiday homes, enhance homeowner relationships, and boost bookings across Bath & Somerset.
- Company: Dynamic company focused on holiday property management with a supportive culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a mix of remote work and travel, with excellent career advancement potential.
- Why this job: Join a vibrant team and make a real impact in the holiday letting industry.
- Qualifications: Experience in account management and strong data interpretation skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bath & Somerset (remote with regular travel to surrounding areas)
Employment Type: Permanent
Hours of Work: Monday to Friday, 09:00 to 17:30
We’re looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across Bath & Somerset. You’ll manage a growing portfolio of holiday homes and play a key role in supporting both homeowner relationships and overall portfolio performance. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements.
- Grow bookings and revenue
- Ensure each property is presented at its best with accurate, appealing descriptions
- Maintain high-quality, well-staged photography and highlight key selling features
- Create pricing strategies using data, competitor insight and performance trends
- Proactively monitor booking pace to maximise revenue and occupancy
- Build strong homeowner relationships
- Become the trusted point of contact for your region’s owners
- Provide regular updates, visits and performance reviews
- Identify potential issues early using guest feedback and reviews
- Confidently handle challenging conversations without escalation
- Support owner events and engagement activities
- Improve property and portfolio quality
- Recommend décor updates, upgrades and high-impact features
- Suggest ways to increase appeal, like allowing dogs or adding amenities
- Identify and remove barriers to bookings such as restrictive policies
- Review Property Quality Scores and advise on improvements
- Flag properties that cannot meet our required quality standards
General responsibilities:
- Collaborate with New Business to onboard new owners smoothly
- Stay up to date with relevant industry legislation
- Encourage referrals and always champion our company culture
- Manage time effectively to meet performance expectations
- Prioritise health, safety and welfare in all aspects of the role
What you’ll bring (Essential):
- Account management experience
- Strong ability to understand and interpret data
- Results driven with a focus on hitting and exceeding targets
- Excellent communication and influencing skills
- Customer-focused, with experience managing varied customers
- Confident with IT including Excel and Outlook
- Property knowledge and strong regional awareness
- Proactive problem solver with excellent time management
- Able to work independently and follow processes clearly
- Full driving licence
- Able to work a small number of scheduled weekends
Desirable:
- Experience in holiday letting or real estate
- Knowledge of the holiday property industry
- Photography or interior design skills
Key metrics:
- Portfolio revenue
- Average bookings per property
- Blended commission
- Property visits and owner contacts
- Quality of communication
- NPS
- Property quality score
- Guest feedback
- Reducing controllable churn
Homeowner Account Manager - Bath & Somerset employer: The Travel Chapter Ltd
As a Homeowner Account Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a focus on building strong relationships and maximising portfolio performance, we offer a culture of collaboration and innovation, alongside competitive benefits and the flexibility of remote work with regular travel across the beautiful Bath & Somerset region. Join us to make a meaningful impact while enjoying a rewarding career in the holiday property industry.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Account Manager - Bath & Somerset
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like The Travel Chapter Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like The Travel Chapter Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit The Travel Chapter Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Homeowner Account Manager - Bath & Somerset
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Homeowner Account Manager - Bath & Somerset role at The Travel Chapter Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where The Travel Chapter Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to The Travel Chapter Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at The Travel Chapter Ltd.
