At a Glance
- Tasks: Manage holiday homes, enhance homeowner relationships, and boost bookings and revenue.
- Company: Dynamic company focused on holiday property management in Bath & Somerset.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a flexible work environment with opportunities for travel and personal development.
- Why this job: Join a vibrant team and make a real impact in the holiday rental industry.
- Qualifications: Experience in account management and strong data interpretation skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bath & Somerset (remote with regular travel to surrounding areas)
Employment Type: Permanent
Hours of Work: Monday to Friday, 09:00 to 17:30
We’re looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across Bath & Somerset. You’ll manage a growing portfolio of holiday homes and play a key role in supporting both homeowner relationships and overall portfolio performance. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements.
- Grow bookings and revenue
- Ensure each property is presented at its best with accurate, appealing descriptions
- Maintain high-quality, well-staged photography and highlight key selling features
- Create pricing strategies using data, competitor insight and performance trends
- Proactively monitor booking pace to maximise revenue and occupancy
- Build strong homeowner relationships
- Become the trusted point of contact for your region’s owners
- Provide regular updates, visits and performance reviews
- Identify potential issues early using guest feedback and reviews
- Confidently handle challenging conversations without escalation
- Support owner events and engagement activities
- Improve property and portfolio quality
- Recommend décor updates, upgrades and high-impact features
- Suggest ways to increase appeal, like allowing dogs or adding amenities
- Identify and remove barriers to bookings such as restrictive policies
- Review Property Quality Scores and advise on improvements
- Flag properties that cannot meet our required quality standards
- General responsibilities
- Collaborate with New Business to onboard new owners smoothly
- Stay up to date with relevant industry legislation
- Encourage referrals and always champion our company culture
- Manage time effectively to meet performance expectations
- Prioritise health, safety and welfare in all aspects of the role
What you’ll bring (Essential)
- Account management experience
- Strong ability to understand and interpret data
- Results driven with a focus on hitting and exceeding targets
- Excellent communication and influencing skills
- Customer-focused, with experience managing varied customers
- Confident with IT including Excel and Outlook
- Property knowledge and strong regional awareness
- Proactive problem solver with excellent time management
- Able to work independently and follow processes clearly
- Full driving licence
- Able to work a small number of scheduled weekends
Desirable
- Experience in holiday letting or real estate
- Knowledge of the holiday property industry
- Photography or interior design skills
Key metrics
- Portfolio revenue
- Average bookings per property
- Blended commission
- Property visits and owner contacts
- Quality of communication
- NPS
- Property quality score
- Guest feedback
- Reducing controllable churn
Homeowner Account Manager in Bath employer: The Travel Chapter Ltd
As a Homeowner Account Manager with us, you'll thrive in a dynamic and supportive environment that values proactive relationship-building and data-driven decision-making. Our company fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional growth while you manage a diverse portfolio of holiday homes across the beautiful Bath & Somerset region. Enjoy the flexibility of remote work combined with regular travel, all while being part of a team that champions quality and homeowner satisfaction.
