At a Glance
- Tasks: Ensure properties are guest-ready by checking cleanliness and coordinating supplies.
- Company: Travel Chapter, passionate about creating memorable holidays in beautiful locations.
- Benefits: Flexible seasonal hours, supportive team, and varied daily tasks.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
- Why this job: Make a real impact on guest experiences while enjoying an active role.
- Qualifications: Strong customer service mindset and excellent attention to detail.
The predicted salary is between 12 - 15 € per hour.
Location: Barnstaple
Contract: Fixed-term, 13-week contract to cover peak season
Hours: 10 hours per week, working Fridays and Saturdays
Your next chapter
At Travel Chapter, we’re passionate about creating memorable holidays in some of the UK’s most beautiful locations. Behind every great guest stay is a well-presented property, and that’s where our Property Changeover Support team comes in. We’re looking for a reliable, hands-on and detail-focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, housekeepers and suppliers.
What you’ll be doing
As a Property Changeover Support team member, you’ll help ensure our managed properties are fully prepared for guest arrivals each weekend. You’ll play a key role in delivering a smooth and high-quality guest experience by supporting housekeeping, linen coordination and property presentation across your allocated area.
Your responsibilities will include:
- Visiting properties to check cleanliness and presentation standards ahead of guest arrivals
- Supporting housekeeping operations and providing feedback where needed
- Coordinating linen supplies with housekeepers and suppliers
- Ensuring welcome packs and essential items are stocked and available
- Identifying and resolving minor property issues where possible
- Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
- Reporting any larger maintenance or housekeeping concerns to the wider team
- Building positive working relationships with homeowners, housekeepers, tradespeople and colleagues
- Supporting the delivery of an excellent guest and homeowner experience
What we’re looking for
Essential:
- A strong customer service mindset
- Excellent attention to detail
- Good organisation and time management skills
- A proactive and practical approach to problem solving
- The ability to work independently and manage your own workload
- Strong communication skills
- Flexibility and adaptability during busy periods
- Confidence using basic IT systems and mobile technology
Desirable:
- Experience within holiday letting, hospitality, housekeeping or property management
- Experience working with external suppliers or contractors
Why join us?
- A flexible seasonal opportunity during peak trading
- A varied and active role where no two days are the same
- The chance to work within a supportive and collaborative team
- The opportunity to make a real impact on guest experiences
If you enjoy delivering high standards, solving problems and working in a fast-paced environment, we’d love to hear from you.
Property Changeover Support in Barnstaple employer: The Travel Chapter Ltd
At Travel Chapter, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in creating memorable holiday experiences. As a Property Changeover Support, you'll enjoy flexible hours during peak season, the opportunity to work independently while building positive relationships, and the chance to make a real impact on guest satisfaction in the beautiful location of Barnstaple.
StudySmarter Expert Advice🤫
We think this is how you could land Property Changeover Support in Barnstaple
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travel Chapter. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and property management. Prepare some examples from your past experiences that highlight your attention to detail and problem-solving skills. We want you to shine!
✨Tip Number 3
Dress the part! Even though this is a hands-on role, showing up looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Property Changeover Support team!
We think you need these skills to ace Property Changeover Support in Barnstaple
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for creating memorable experiences! In your application, mention why you love working in hospitality and how you can contribute to our Property Changeover Support team.
Highlight Your Skills:Make sure to showcase your attention to detail and customer service mindset. We want to know how your skills align with the responsibilities of the role, so give us examples from your past experiences!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the job. Remember, we’re looking for someone who can manage their workload independently!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the Property Changeover Support role. Familiarise yourself with tasks like checking cleanliness standards and coordinating linen supplies. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer service mindset, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share how you’ve built positive relationships in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Highlight your attention to detail by discussing specific instances where you’ve ensured high standards in your work. Whether it’s in housekeeping or property management, showing that you take pride in your work will set you apart from other candidates.
✨Be Ready to Problem Solve
Prepare to discuss how you approach problem-solving, especially in a fast-paced environment. Think of examples where you’ve identified issues and resolved them effectively. This will showcase your proactive and practical approach, which is essential for this role.
