At a Glance
- Tasks: Manage homeowner accounts, enhance property quality, and drive bookings across Northumberland and County Durham.
- Company: Dynamic company focused on property management and homeowner engagement.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement and a supportive work culture.
- Why this job: Join a growing team and make a real impact in the property industry.
- Qualifications: Experience in account management and strong data interpretation skills required.
The predicted salary is between 40000 - 50000 £ per year.
Contract: 6-month fixed-term contract
Location: Northumberland region (approx. 180 properties and growing)
Coverage: Northumberland and County Durham
Base: Office-based during integration, moving to home-based with regular travel
Hours: Moving to Friday 9am-5:30pm
We’re looking for a proactive, relationship-led Homeowner Account Manager to support our expanding portfolio across Northumberland and County Durham. You’ll manage around 180 properties (and rising) and play a key role in our Travel Chapter and operations. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements.
- Grow bookings and revenue
- Ensure each property is presented at its best with accurate, appealing descriptions
- Maintain high-quality, well-staged photography and highlight key selling features
- Create pricing strategies using data, competitor insight and performance trends
- Proactively monitor booking pace to maximise revenue and occupancy
- Build strong homeowner relationships
- Become the trusted point of contact for your region’s owners
- Provide regular updates, visits and performance reviews
- Identify potential issues early using guest feedback and reviews
- Confidently handle challenging conversations without escalation
- Support owner events and engagement activities
- Improve property and portfolio quality
- Recommend décor updates, upgrades and high-impact features
- Suggest ways to increase appeal, like allowing dogs or adding amenities
- Identify and remove barriers to bookings such as restrictive policies
- Review Property Quality Scores and advise on improvements
- Flag properties that cannot meet our required quality standards
General responsibilities
- Collaborate with New Business to onboard new owners smoothly
- Stay up to date with relevant industry legislation
- Encourage referrals and always champion our company culture
- Manage time effectively to meet performance expectations
- Prioritise health, safety and welfare in all aspects of the role
What you’ll bring (Essential)
- Account management experience
- Strong ability to understand and interpret data
- Results driven with a focus on hitting and exceeding targets
- Excellent communication and influencing skills
- Customer-focused, with experience managing varied customers
- Confident with IT including Excel and Outlook
- Property knowledge and strong regional awareness
- Proactive problem solver with excellent time management
- Able to work independently and follow processes clearly
- Full driving licence
- Able to work a small number of scheduled weekends
Desirable
- Experience in holiday letting or real estate
- Knowledge of the holiday property industry
- Photography or interior design skills
Key metrics: Portfolio revenue, average bookings per property, blended commission, property visits and owner contacts, quality of communication, NPS, property quality score, guest feedback and reducing controllable churn.
Homeowner Account Manager in Alnwick employer: The Travel Chapter Ltd
As a Homeowner Account Manager with us, you'll thrive in a dynamic and supportive environment that values proactive relationship-building and data-driven decision-making. Our company fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional growth while you manage a diverse portfolio of holiday homes across the beautiful Bath & Somerset region. Enjoy the flexibility of remote work combined with regular travel, all while being part of a team that champions quality and homeowner satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Account Manager in Alnwick
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through The Travel Chapter Ltd for a Kickstart!
Don’t forget to check out our site for temporary roles at The Travel Chapter Ltd. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Homeowner Account Manager in Alnwick
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to The Travel Chapter Ltd for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with The Travel Chapter Ltd and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at The Travel Chapter Ltd
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where The Travel Chapter Ltd operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on The Travel Chapter Ltd.
