Head of Facilities

The Trampery is seeking an experienced Head of Facilities to provide strategic oversight and operational leadership across multiple sites.

Contract: Full-time, permanent

Working hours: Monday – Friday (37.5 hrs per week)

Base salary: £50,000

Location: Any Trampery Site

Reports to: CEO

Start Date: ASAP

Deadline for Application: 5pm 13 February 2025

Responsibilities:

• Team Management: Provide strategic leadership and a hands-on approach to managing facilities operations across all sites. Lead and manage the Facilities Team, providing clear direction, support, and professional development opportunities. Set team goals and performance expectations; regularly review progress and provide constructive feedback. Act as the primary point of contact for facilities-related issues, ensuring high standards of service delivery. Foster a positive team culture, encouraging accountability, collaboration, and professional growth.
• Facilities Operations: Oversee the maintenance, operation, and overall condition of all facilities across multiple sites. Develop and implement facilities management strategies to ensure smooth day-to-day operations and long-term improvements. Manage planned and reactive maintenance activities, ensuring all facility issues are resolved according to SLAs (Service Level Agreements). Ensure all sites meet agreed operational, safety and presentation standards through effective systems, contractors and internal processes. Oversee scheduling of regular inspections, maintenance, and repairs of building systems and equipment. Manage security systems, access controls, and fire safety measures to protect company assets and staff. Ensure all communal spaces, workstations, and shared equipment are maintained to a high standard. Develop and manage the facilities budget, ensuring cost control and financial efficiency. Forecast future facilities expenses and allocate budget resources accordingly. Manage procurement processes for facilities-related services and supplies, ensuring value for money. Negotiate and oversee contracts with suppliers, contractors, and service providers. Evaluate facilities-related expenditure and identify opportunities for cost-saving and efficiency.
• H&S Compliance: Ensure compliance with all statutory health, safety, and environmental regulations. Maintain up-to-date documentation, including fire risk assessments (FRA), health and safety policies, and incident reports. Monitor and address potential hazards and safety concerns in a proactive manner. Schedule and coordinate health and safety training for staff and ensure it is up to date. Conduct regular safety audits and implement corrective actions where necessary. Oversee emergency response protocols and ensure all staff are informed of procedures.
• IT Network Management: Maintain good understanding of network and WiFi infrastructure to oversee suppliers, escalate issues appropriately and ensure service continuity.
• Project Management: Lead facilities upgrade and refurbishment projects from planning through to completion. Develop project scopes and objectives, involving all relevant stakeholders. Create and maintain detailed project plans, tracking progress, deadlines, and budget adherence in collaboration with the Project Manager. Oversee installation and implementation of new systems, ensuring minimal disruption. Report project outcomes and lessons learned to senior management.
• Reporting: Produce regular facilities-related reports for senior management, highlighting key metrics and areas for improvement. Monitor and evaluate the performance of the facilities team against key performance indicators (KPIs). Identify and implement best practices to improve operational efficiency. Conduct post-project reviews in collaboration with the Project Manager and analyse feedback to refine future approaches. Provide data-driven recommendations to enhance facilities management processes.
• Environmental and Sustainability Initiatives: Develop and implement sustainability initiatives to reduce the company’s environmental impact. Monitor energy consumption, water usage, and waste reduction across all sites. Introduce and promote eco-friendly practices such as recycling, energy-efficient lighting, and reduced plastic use. Collaborate with the community team to raise awareness and engagement with sustainability goals.

Who would thrive in this role?

This role would suit someone who:

• Brings calm, considered judgement to complex or high-pressure situations
• Is highly organised, structured and comfortable working with systems and processes
• Can balance strategic thinking with operational reality
• Communicates clearly and confidently with senior stakeholders
• Takes ownership and follows issues through to resolution

Personal requirements:

Required skills and qualifications:

• Minimum 3 years experience in managing Hard Services: M&E, HVAC and other building systems in commercial spaces
• Excellent time management and multitasking skills
• Good understanding of finance principles
• Professional leadership experience and problem-solving skills
• Excellent verbal and written communication skills
• Strong attention to detail

Desirable qualifications and skills:

• Experience operating at head-of-function level is highly desirable.
• Certified Facility Manager: CFM, IWFM or equivalent
• NEBOSH certified
• Experience planning and maintaining facility budgets

What we offer:

• Private health insurance
• Company-wide Training, Learning & Development opportunities
• Regular team activities including Socials, Wellbeing and Team builders
• Monthly wellbeing budget
• Charlie HR Perks and Discounts to thousands of vendors
• Remote working (1 full week per year)
• 32 days off per year (20 days annual leave, plus 8 bank holidays, plus 1 day off during your birthday week plus paid end of year closure from Christmas Day to New Year’s Day)
• Day of personal significance swap (e.g. swap Easter bank holiday for another religious holiday)
• Free guest pass to workspace for partner, friend, or child once a month
• Cycle to work / Annual travel card loan schemes

Company Culture: A progressive, open-minded and kind culture. Each individual is free to be themselves and is supported in giving their best. Always striving to learn, improve, be better and build a better world.

About The Trampery: The Trampery is a purpose-led enterprise dedicated to making business a positive force in society. It provides workspaces, venues, training and management services in pursuit of its mission. The five key elements of its mission are to advance business models with positive social & environmental impact, support entrepreneurs from under-represented backgrounds, drive inclusion & diversity in the workplace, promote healthy work-life balance & well-being, and contribute to thriving neighbourhoods and strong communities. Today The Trampery operates six campuses across the city, from 10-50,000 square feet. It works with a variety of property partners including developers, local authorities and public institutions. B Corp certified, The Trampery actively supports new forms of enterprise that solve social or environmental problems. It also offers dedicated support to entrepreneurs from under-represented backgrounds, helping to rebalance London’s unequal business community. More than 2000 entrepreneurs, innovators and creative businesses have called The Trampery home.

Accessibility: We welcome applications from people who identify as neuro-diverse and/or having a disability and would like our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email workwithus@thetrampery.com and our Recruitment Team will contact you to discuss how we can accommodate. As a Disability Confident Employer, we are committed to offering an interview to candidates with disabilities, providing they meet the minimum requirements of the job role.

Inclusivity: The Trampery is proud of its supportive and inclusive culture, and we are committed to making it a welcoming place for everyone who comes to work with us. The Trampery is an equal opportunities employer and welcomes all applications. We do not discriminate based on, but not limited to, the following; age, education, disability, gender identity, partnership status, parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.