Phone Sales Closer & Renewals Specialist
The Training Gyms | 20 hours per week | £12.71 per hour + uncapped commission
About The Training Gyms
The Training Gyms helps adults over 40 become stronger, fitter and more confident through structured, coached training.
We operate across Bedford, Milton Keynes, Northampton, Hitchin and St Albans.
We are building one central commercial team across all five locations.
The Role
We are looking for a proven phone sales closer to handle warm enquiries and existing-member renewals.
Your main job is to convert suitable enquiries into paid clients for our £497 6-Week Fit After 40 Challenge.
You will also handle renewals and membership conversations. That work matters, but the priority is clear:
You must be able to close new business over the phone.
This is not a customer-service role, admin role or appointment-setting-only role.
What You’ll Do
New client sales
- Speak with warm leads who have recently enquired.
- Understand their goals, concerns and readiness.
- Explain the Challenge clearly.
- Handle questions and objections.
- Ask confidently for payment.
- Take payment and book the client’s first sessions.
- Follow up with people who need more time.
- Route suitable people to a Game Plan only when needed.
- Record every outcome in the CRM.
Renewals and membership sales
- Run renewal and continuation calls.
- Speak with members considering cancellation.
- Recommend the right next step: continue, freeze or cancel.
- Follow up on unsigned agreements.
- Chase overdue annual payments.
- Recover failed payments where appropriate.
- Record every decision and next action.
Renewals are important, but they are not the main hiring filter. We are hiring first for phone-closing ability.
Who We’re Looking For
You should apply if you:
- Have proven experience closing sales over the phone.
- Are comfortable asking for payment.
- Can handle “I need to think about it.”
- Can explain value without rambling.
- Can listen and ask useful questions.
- Are commercially minded and motivated by results.
- Can follow a process without sounding robotic.
- Take ownership of follow-up and numbers.
- Can work independently from a CRM.
- Communicate warmly with adults over 40.
- Fitness experience is useful but not essential. Phone-sales ability matters more than fitness-industry experience.
What We Expect
- Fast response to booked calls and callbacks.
- Accurate CRM updates.
- Reliable follow-up.
- Professional handling of sensitive conversations.
- Willingness to have calls reviewed.
- Ability to accept feedback and improve quickly.
- No hiding behind calls made or appointments booked.
Hours
This is a 20-hour-per-week role to start.
Initial planned hours:
- Monday: 8:00am–12:00pm
- Tuesday: 4:00pm–8:00pm
- Thursday: 4:00pm–8:00pm
- Saturday: 8:00am–12:00pm
The exact blocks may change as lead and renewal demand becomes clearer. There may be an opportunity to increase hours to 30 or more per week after proven performance.
Pay and Commission
- £12.71 per hour
- 20 hours per week
- Uncapped commission on eligible Challenge sales
Monthly eligible Challenge sales commission per sale:
- Are you legally entitled to work in the UK?
- Can you commit to 20 hours per week?
- How many years of phone-sales experience do you have?
- What have you sold over the phone?
Please submit a 60–90 second video or voice note answering:
> Imagine you are speaking with an adult over 40 who has enquired about our £497 coached Challenge. They are interested but nervous and say, “I need to think about it.” How would you respond?
- Who are you?
- What have you sold over the phone?
- Why are you interested in this role?
- Why do you think you would be good at helping adults over 40 decide whether to start a coached training programme?
Add:
Please record this naturally. We are not looking for a polished production. We want to hear how you communicate.
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