At a Glance
- Tasks: Support residents in living independently and feeling safe in their homes.
- Company: Join a caring council dedicated to community support and improvement.
- Benefits: Training opportunities, supportive team environment, and career growth.
- Other info: Dynamic role with varied tasks and a focus on community connection.
- Why this job: Make a real difference in residents' lives every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28000 - 29000 £ per year.
Support residents to live independently in safe, welcoming homes - making every day easier, safer and more connected. As a Sheltered Housing Officer, you'll be a trusted presence in our housing schemes - supporting residents to live independently, feel safe and stay connected to their community. It's a role where care, confidence and communication really matter - and where your everyday actions can make a lasting difference.
Working Style
You’ll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents’ lives.
What you’ll be doing
As a Sheltered Housing Officer, you’ll be the friendly, familiar face that residents know and trust. Based in one of our sheltered housing schemes, you’ll help older or more vulnerable residents feel safe, supported and part of the community – all while making sure the building is well‑maintained and secure. You’ll carry out regular checks of the communal areas and help residents report any issues within their homes. You’ll also help residents settle in, access support, and navigate services in the community. Whether you’re signposting help, solving everyday challenges or supporting someone with a tenancy issue, you’ll use your initiative to respond with care, professionalism and calm. You’ll work closely with carers, contractors and council teams, and you’ll play a vital role in making sure the scheme is clean, secure and welcoming. You’ll often be working alone, so you’ll need to be confident in using your judgement and knowing when to escalate things. You’ll manage access to the building, keep accurate records, and monitor performance against housing management standards. Every day brings something new, and your efforts will help shape a safe, supportive environment where people feel at home.
What you’ll bring
You’ll have a calm and diplomatic approach to problem‑solving, with the confidence to manage situations independently. Experience working in a customer‑focused environment is essential, along with strong communication skills and the ability to build relationships with a wide range of people. You’ll need to be organised, reliable and comfortable juggling different tasks. You’ll also be confident using computer systems and maintaining accurate digital records. Most importantly, you’ll have a warm, approachable personality, with the sensitivity and resilience to support residents from a range of backgrounds. We’re looking for someone who shares our values, understands the importance of equality and inclusion, and wants to make a positive difference every day.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future. This is a community‑based role where no two days are the same – but you’ll never be on your own. You’ll be part of a small, friendly and supportive team that works across departments to make sure residents have what they need to thrive. You’ll be supported with training and development opportunities to grow your skills and build confidence in your role. There’s space to share your ideas and improve how we work – and a shared commitment to making a real difference.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. You’ll be part of that mission – getting stuck in to solve problems, support residents and help shape services that make a difference. It can be challenging, but every bit of effort pays off in the smiles, trust and independence of the people you work with.
Interview Details
Interviews will be held on MS Teams on the week commencing 20th July 2026. This role requires an Enhanced DBS with adults barred list.
Ready to join us? We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Sheltered Housing Officer employer: The Training Brokers Ltd
At RBKC, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where every team member plays a vital role in enhancing the lives of our residents. With a strong focus on professional development, you'll have access to training opportunities that empower you to grow your skills while making a meaningful impact in the community. Join us in Kensington and Chelsea, where your contributions will be valued, and together, we can create a safer, fairer borough for all.
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Housing Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at The Training Brokers Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from The Training Brokers Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like The Training Brokers Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at The Training Brokers Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Sheltered Housing Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to The Training Brokers Ltd:Before hitting send, make sure to tailor your application specifically to The Training Brokers Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at The Training Brokers Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
