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- Tasks: Lead a team to ensure efficient and resident-focused repair operations.
- Company: Join an award-winning housing organisation making a real difference in East London.
- Benefits: Enjoy 25 days annual leave, health cash plan, and generous pension contributions.
- Why this job: Be part of a passionate team transforming communities and creating opportunities.
- Qualifications: Experience in team leadership and a commitment to excellent service.
- Other info: Great learning opportunities and a chance to impact local lives.
The predicted salary is between 36000 - 60000 £ per year.
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. We are looking for a Repairs Team Leader to oversee a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that Poplar HARCA's homes are safe, warm, dry, and meet all requirements.
Responsibilities
- Supervise and support a team of Repair Advisors and Assistants
- Foster a culture of collaboration, respect, and continuous improvement
- Raise repairs & log contacts in line with the organisation’s policies, procedures and obligations
- Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first
- Investigate and diagnose repair issues
- Carry out quality assurance audits and provide constructive feedback to improve service standards
About the Company
Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities. We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
Benefits
- 25 days’ annual leave + bank holidays and 3 extra days off between Christmas and the New Year
- Health cash plan covering medical, dental, wellness and vision
- Opportunity to join a pension scheme with generous employer contributions
- Ongoing learning and development opportunities
Closing Date: Friday 20th February 2026 (5.00pm)
Repairs Team Leader employer: The Training Brokers Ltd
Contact Detail:
The Training Brokers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Team Leader
✨Tip Number 1
Get to know the company! Research Poplar HARCA and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the Repairs Team Leader position, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and repairs management. Think about specific examples from your past experiences that demonstrate your skills in supervising teams and resolving complex issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role at Poplar HARCA.
We think you need these skills to ace Repairs Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and overseeing operations. We want to see how your skills align with our mission at Poplar HARCA!
Showcase Your Leadership Skills: As a Repairs Team Leader, you'll be supervising a team. Use your application to demonstrate your leadership style and any relevant experiences that showcase your ability to foster collaboration and respect within a team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role. Avoid jargon unless it's necessary!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Training Brokers Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Poplar HARCA. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
As a Repairs Team Leader, you'll be supervising a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experiences where you fostered collaboration and improved service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex repair issues. Think of specific situations where you triaged repairs or handled escalated issues, and be ready to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the team’s success.
