At a Glance
- Tasks: Support the education team in delivering the MW study programme and manage logistics.
- Company: Join a dynamic institute focused on wine education and global engagement.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a generous pension scheme.
- Other info: Hybrid working model with opportunities for international travel and event management.
- Why this job: Be part of an exciting team and make a real impact in wine education.
- Qualifications: Genuine interest in wine and transferable skills in administration and communication.
The predicted salary is between 28000 - 32000 € per year.
The Programme Officer is responsible for supporting the work of the Institute’s education team in the delivery of the MW study programme. This includes, but is not limited to, programme administration and communications, supporting with accuracy of data and the CRM, and global wine logistics.
Key responsibilities
- Programme administration:
- Student communications: act as first point of contact for student questions, overseeing the education inbox.
- Finance: support across the team with tracking and raising invoices and purchase orders for all study programme activity.
- Programme calendar: ensure accuracy of programme calendar and other associated materials for delivery.
- Policies and processes: general administration across the team supporting with processes such as academic appeals.
- Data and CRM: support with monitoring and evaluation of the study programme, keeping the CRM up to date across the academic year, by assisting the Head of Study Programme, Education Programme Manager, and Exam and Research Paper Co-ordinator.
- Events (course days, introductory courses, webinars and seminars):
- Materials: support with currency and distribution of materials to staff, supporters, MWs, and students.
- Event management: lead delivery of in-person (London) course days, overseeing wine; materials; and AV, and support internationally with seminar delivery.
- Communications: lead on student and MW communication prior to and post event.
- Process and systems: support Education Programme Manager with tracking of admissions, course days, and seminars, keeping CRM up to date.
- Wine procurement and cellar management:
- Procurement: support Head of Study Programme to procure study programme wines, including contacting vendors, raising POs, arranging delivery and returning stock where required.
- Wine shipment: arrange shipment and packing of wines for all study programme events and examinations.
- Stock management: ensure leftover stock is used appropriately; keeping an accurate database of all stock.
- Cellar management: support with project to manage stock in IMW cellar down to reasonable levels, run stock reports and update database when stock is used, and allocate storage costs appropriately with finance.
We are a small team, where we all pitch in, so the job holder will be expected to carry out other activities not listed above during the year as and when required, and commensurate with the role.
Person specification
- Wine procurement: applicants are not required to have experience in the wine industry. However, a genuine interest in wine is essential, and you will be required to undertake WSET level 2 soon after joining if you do not hold this qualification.
- Programme administration: as is common in programme delivery, this is a broad-spectrum role. It is not expected all candidates will necessarily have knowledge and experience that meets all criteria. However, if you can demonstrate transferable skills, or how you may approach new areas then we look forward to hearing from you.
- Communications: can adapt communication style across audiences, sensitively and approachably communicating with a range of stakeholders, and responding in a timely manner.
- Time management: can work both independently and collaboratively and feels comfortable adapting priorities in line with evolving business needs.
- Approach to problem solving: able to proactively identify and resolve logistical or administrative problems, escalating to Head of Study Programme where required.
- Supporting the delivery of projects/programmes: has some experience supporting project or programme delivery, using a CRM, spreadsheets, and other digital collaboration tools, using them to oversee their own work and support with evaluation and data.
- Event management: has some experience supporting in person and online event logistics. Experience with education or wine events is a bonus, but not essential.
- Finance: some experience with tracking, invoicing and reporting processes and tools.
Reasonable adjustments
If invited for interview, Sian encourages candidates to discuss any adjustments that may be helpful, in advance, with her.
Working at the IMW
- Right to work in the UK: applicants must have the right to work in the UK upon application.
- Office attendance: hybrid offered with office attendance required three days per week. Flexibility and additional attendance, for example during course days and seminars will be expected at certain points of the year, including a mandatory six days in person during exam week (usually the first week of June).
- Weekend and evenings: Weekend and evening work will be required, for which time off in lieu will be given.
- Travel: ability to travel internationally is a pre-requisite for this role. Regularity varies annually, but applicants can expect at least several weeks per year.
Benefits
- Annual leave: 25 days, plus public holidays.
- Private healthcare: option to opt in to BUPA healthcare, as a defined taxable benefit.
- Pension: after three months’ employment, the IMW will contribute 8%, on a non-contributory basis from employees.
- Hybrid working: 2 days a week typically working from home.
Programme Officer employer: The Training Brokers Ltd
The Institute of Masters of Wine (IMW) is an exceptional employer that fosters a collaborative and supportive work culture, ideal for those passionate about education and the wine industry. With a commitment to employee growth, the IMW offers opportunities for professional development, including the chance to undertake WSET qualifications, alongside competitive benefits such as private healthcare and a generous pension scheme. Located in London, the IMW provides a dynamic environment where employees can engage in meaningful work while enjoying a hybrid working model and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Institute and its education team. Understanding their mission and values will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to programme administration and event management. Think about your past experiences and how they relate to the responsibilities of a Programme Officer.
✨Tip Number 3
Show off your communication skills! Since you'll be the first point of contact for students, demonstrate your ability to communicate clearly and effectively during the interview. Use examples from your past to highlight your adaptability in different situations.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you determine if the job is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Programme Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Programme Officer role. Highlight your relevant skills and experiences that align with the job description, especially in programme administration and communications.
Show Your Passion for Wine:Even if you don’t have direct experience in the wine industry, let your genuine interest shine through. Mention any related experiences or knowledge you have about wine, as this will resonate well with us.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Training Brokers Ltd
✨Know Your Programme Inside Out
Before the interview, make sure you thoroughly understand the MW study programme and its key components. Familiarise yourself with the responsibilities of a Programme Officer, especially around programme administration and student communications. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
As the first point of contact for students, strong communication skills are essential. Prepare examples of how you've effectively communicated with diverse audiences in the past. Think about times when you adapted your style to suit different stakeholders, as this will demonstrate your ability to connect with students and colleagues alike.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved logistical or administrative issues. Highlight your proactive approach and how you escalated problems when necessary. This will showcase your ability to handle challenges that may arise in the role.
✨Get Familiar with CRM and Data Management
Since the role involves supporting data accuracy and CRM management, brush up on your experience with these tools. Be prepared to discuss how you've used CRMs or similar systems in previous roles, and how you can contribute to keeping the study programme's data organised and up to date.
