At a Glance
- Tasks: Support homeowners through their journey, ensuring a smooth and positive experience.
- Company: Join a friendly team dedicated to outstanding customer service in home ownership.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and customer satisfaction.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Experience in housing or property management and strong communication skills required.
The predicted salary is between 33239 - 38514 € per year.
Location: Hybrid/Reed House, Norwich
Salary: £33,239 - £38,514 per annum
Hours: 36 per week
Contract Type: Permanent (2 roles available)
Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move‑in and beyond. We’re now seeking a Home Ownership Specialist to join our friendly and dedicated team in Norwich. As part of the team, you will play a key role in delivering a compliant, customer‑focused service to our homeowners and leaseholders. You will manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers. Customer service is central to this role.
You will bring a proven track record of delivering high‑quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you will help deliver outcomes that make a real difference. You will also demonstrate a good understanding of the wider home ownership sector.
A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable.
Key Requirements:- Proven experience in housing or property management
- Strong knowledge of leasehold management and relevant legislation
- Excellent customer service and communication skills
- Ability to manage challenging situations with professionalism and confidence
- Proficiency in MS Office packages
- Strong organisational skills and attention to detail
- A proactive, adaptable approach with the ability to work collaboratively
- Confidence working cross‑functionally with internal teams and external partners
- Self‑motivated, with a strong sense of ownership and customer focus
Candidates should have experience in leasehold management, be confident in reviewing and interpreting leases, and have an awareness of Section 20 and QLTA consultations and the relevant legislation for this delivery area. We are also looking for candidates who can help lead on our permission requests from our homeowners, including subletting and major alterations.
This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least four days a week during the training period, then one to two days a week after. You must be eligible to work in the UK to apply for this vacancy; Clarion will not offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Closing Date: Sunday 7th June 2026 at midnight. This vacancy may close without notice.
Home Ownership Specialist in Norfolk employer: The Training Brokers Ltd
At our Norwich office, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. As a Home Ownership Specialist, you will benefit from a competitive salary, ongoing professional development opportunities, and the chance to make a meaningful impact in the lives of homeowners and leaseholders. Our commitment to exceptional customer service and employee well-being makes us an outstanding employer for those seeking a rewarding career in housing and property management.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Specialist in Norfolk
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and housing management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Home Ownership Specialist in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing or property management. We want to see how your skills align with the Home Ownership Specialist role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer Service Skills:Since customer service is at the heart of this role, share specific examples of how you've delivered high-quality service in the past. We love hearing about those moments when you went above and beyond for a customer!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Training Brokers Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold management and relevant legislation. Familiarise yourself with Section 20 and QLTA consultations, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Customer Service Skills
Since customer service is at the heart of this role, prepare examples of how you've delivered high-quality service in the past. Think about challenging situations you've handled and how you managed to keep things positive for the customer. This will demonstrate your ability to handle sensitive enquiries with professionalism.
✨Be a Team Player
This role requires collaboration with internal teams and external partners, so be ready to talk about your experience working cross-functionally. Share specific examples of how you've worked with others to achieve a common goal, highlighting your strong communication skills and adaptability.
✨Organise Your Thoughts
Before the interview, jot down key points you want to cover regarding your experience and skills. Practising your responses can help you articulate your thoughts clearly and stay focused during the conversation. Remember, attention to detail is key, so make sure you present yourself well!
