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- Tasks: Lead a team to ensure efficient and resident-focused repair operations.
- Company: Join an award-winning housing and regeneration organisation in East London.
- Benefits: Enjoy 25 days of annual leave plus additional perks.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for community service.
- Other info: Be part of a dynamic team dedicated to improving lives in Poplar and Bow.
The predicted salary is between 36000 - 60000 £ per year.
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. We are looking for a Repairs Team Leader to oversee a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that Poplar HARCA's homes are safe, warm, dry, and meet all requirements.
Responsibilities
- Supervise and support a team of Repair Advisors and Assistants
- Foster a culture of collaboration, respect, and continuous improvement
- Raise repairs & log contacts in line with the organisation’s policies, procedures and obligations
- Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first
- Investigate and diagnose repair issues
- Carry out quality assurance audits and provide constructive feedback to improve service standards
Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities. We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
Benefits
25 days’ annual leave +
Repairs Team Leader in London employer: The Training Brokers Ltd
Contact Detail:
The Training Brokers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Poplar HARCA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Poplar HARCA’s projects and values. Show us that you’re not just another candidate but someone who genuinely cares about making a difference in the community.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle team dynamics and complex repair issues, as these are key for the Repairs Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Poplar HARCA family.
We think you need these skills to ace Repairs Team Leader in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Repairs Team Leader role. Highlight your experience in supervising teams and managing repairs, as this will show us you understand what we're looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We want to see your ability to investigate and diagnose problems effectively, so don’t hold back on those success stories!
Emphasise Collaboration: Since the role involves working with various stakeholders, mention any experiences where you've successfully collaborated with others. This will help us see how you can foster a culture of respect and teamwork within our Repair Hub.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Training Brokers Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Poplar HARCA. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the organisation.
✨Showcase Your Leadership Skills
As a Repairs Team Leader, you'll need to demonstrate your ability to supervise and support a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you foster collaboration and respect within a team.
✨Prioritisation is Key
Given the role's focus on triaging repairs, think about how you would handle multiple requests. Prepare to discuss your approach to prioritising tasks and managing time effectively. You might even want to bring up a specific situation where you had to juggle competing priorities.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle complex or escalated issues. Think of scenarios that could arise in the role and how you would address them. Practising these responses can help you feel more confident and articulate during the interview.
