At a Glance
- Tasks: Support the education team in delivering an exciting study programme and manage events.
- Company: Join a dynamic institute passionate about wine education and community.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a generous pension scheme.
- Other info: Flexible hybrid working with opportunities for international travel.
- Why this job: Be part of a small team making a big impact in the world of wine education.
- Qualifications: Genuine interest in wine and transferable skills in administration and communication.
The predicted salary is between 28000 - 32000 £ per year.
The Programme Officer is responsible for supporting the work of the Institute’s education team in the delivery of the MW study programme. This includes, but is not limited to, programme administration and communications, supporting with accuracy of data and the CRM, and global wine logistics.
Key responsibilities
- Programme administration
- Student communications: act as first point of contact for student questions, overseeing the education inbox.
- Finance: support across the team with tracking and raising invoices and purchase orders for all study programme activity.
- Programme calendar: ensure accuracy of programme calendar and other associated materials for delivery.
- Policies and processes: general administration across the team supporting with processes such as academic appeals.
- Data and CRM: support with monitoring and evaluation of the study programme, keeping the CRM up to date across the academic year, by assisting the Head of Study Programme, Education Programme Manager, and Exam and Research Paper Co-ordinator.
- Events (course days, introductory courses, webinars and seminars)
- Materials: support with currency and distribution of materials to staff, supporters, MWs, and students.
- Event management: lead delivery of in-person (London) course days, overseeing wine; materials; and AV, and support internationally with seminar delivery.
- Communications: lead on student and MW communication prior to and post event.
- Process and systems: support Education Programme Manager with tracking of admissions, course days, and seminars, keeping CRM up to date.
- Wine procurement and cellar management
- Procurement: support Head of Study Programme to procure study programme wines, including contacting vendors, raising POs, arranging delivery and returning stock where required.
- Wine shipment: arrange shipment and packing of wines for all study programme events and examinations.
- Stock management: ensure leftover stock is used appropriately; keeping an accurate database of all stock.
- Cellar management: support with project to manage stock in IMW cellar down to reasonable levels, run stock reports and update database when stock is used, and allocate storage costs appropriately with finance.
We are a small team, where we all pitch in, so the job holder will be expected to carry out other activities not listed above during the year as and when required, and commensurate with the role.
Person specification
- Wine procurement: applicants are not required to have experience in the wine industry. However, a genuine interest in wine is essential, and you will be required to undertake WSET level 2 soon after joining if you do not hold this qualification.
- Programme administration: as is common in programme delivery, this is a broad-spectrum role. It is not expected all candidates will necessarily have knowledge and experience that meets all criteria. However, if you can demonstrate transferable skills, or how you may approach new areas then we look forward to hearing from you.
- Communications: can adapt communication style across audiences, sensitively and approachably communicating with a range of stakeholders, and responding in a timely manner.
- Time management: can work both independently and collaboratively and feels comfortable adapting priorities in line with evolving business needs.
- Approach to problem solving: able to proactively identify and resolve logistical or administrative problems, escalating to Head of Study Programme where required.
- Supporting the delivery of projects/programmes: has some experience supporting project or programme delivery, using a CRM, spreadsheets, and other digital collaboration tools, using them to oversee their own work and support with evaluation and data.
- Event management: has some experience supporting in person and online event logistics. Experience with education or wine events is a bonus, but not essential.
- Finance: some experience with tracking, invoicing and reporting processes and tools.
Reasonable adjustments
If invited for interview, Sian encourages candidates to discuss any adjustments that may be helpful, in advance, with her.
Working at the IMW
- Right to work in the UK: applicants must have the right to work in the UK upon application.
- Office attendance: hybrid offered with office attendance required three days per week. Flexibility and additional attendance, for example during course days and seminars will be expected at certain points of the year, including a mandatory six days in person during exam week (usually the first week of June).
- Weekend and evenings: Weekend and evening work will be required, for which time off in lieu will be given.
- Travel: ability to travel internationally is a pre-requisite for this role. Regularity varies annually, but applicants can expect at least several weeks per year.
Benefits
- Annual leave: 25 days, plus public holidays.
- Private healthcare: option to opt in to BUPA healthcare, as a defined taxable benefit.
- Pension: after three months’ employment, the IMW will contribute 8%, on a non-contributory basis from employees.
- Hybrid working: 2 days a week typically working from home.
Programme Officer in London employer: The Training Brokers Ltd
The Institute of Masters of Wine offers a dynamic and supportive work environment for the Programme Officer role, where employees are encouraged to grow and develop their skills in a collaborative team setting. With a strong focus on employee well-being, the company provides generous benefits including 25 days of annual leave, private healthcare options, and a robust pension scheme, all while promoting a hybrid working model that allows for flexibility. Located in London, this position not only offers the chance to engage with the vibrant wine community but also provides opportunities for international travel and professional development within the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Officer in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Institute and its education team. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss how your previous experiences relate to the Programme Officer role. Highlight any transferable skills, especially in programme administration, event management, or communications.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Programme Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Programme Officer role. We want to see how you can contribute to our education team, so don’t hold back on showcasing your relevant experience!
Show Your Passion for Wine:Even if you don't have direct experience in the wine industry, let your genuine interest shine through. Share any personal experiences or knowledge about wine that could make you a great fit for this role. We love seeing enthusiasm!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your strengths.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Programme Officer position. We can’t wait to hear from you!
How to prepare for a job interview at The Training Brokers Ltd
✨Know Your Programme Inside Out
Before the interview, make sure you thoroughly understand the MW study programme and its key components. Familiarise yourself with the responsibilities of a Programme Officer, especially around programme administration and student communications. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
As the first point of contact for students, strong communication skills are essential. Prepare examples of how you've effectively communicated with diverse audiences in the past. Think about times when you adapted your style to suit different stakeholders, as this will demonstrate your ability to connect with students and colleagues alike.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved logistical or administrative issues. Highlight your proactive approach and how you escalated problems when necessary. This will showcase your ability to handle challenges that may arise in the role.
✨Get Familiar with Event Management
Since event management is a key part of the role, brush up on your experience with organising events, whether in-person or online. Be prepared to talk about any relevant experiences, even if they’re not directly related to wine or education. Showing enthusiasm for learning about wine events can also set you apart!
