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- Tasks: Be the friendly voice helping customers with their inquiries and making a real difference.
- Company: Join Clarion Housing Group, a supportive and inclusive workplace.
- Benefits: Enjoy competitive salary, 25 days holiday, and a generous pension scheme.
- Why this job: Make an impact one call at a time in a dynamic team environment.
- Qualifications: Great listening skills and a positive attitude towards helping others.
- Other info: Hybrid working model after training with excellent career progression opportunities.
The predicted salary is between 27333 - 31578 £ per year.
Location: Hybrid/Maidstone, Kent
Salary: £27,333 - £31,578 per annum
Hours: 36 per week
Contract Type: Permanent
Are you a great listener, love helping people, and enjoy chatting? Join our compassionate and friendly team as Contact Centre Advisors in Maidstone, where you'll play a vital role in the continued success and growth of our Customer Contact Centre. In our dynamic Contact Centre, you'll be the first point of contact for our customers, facing demanding and challenging calls with confidence. You'll tackle a variety of customer inquiries, including housing and tenancy management, repairs, and complaints, providing outstanding inbound and outbound service through traditional telephony, email systems, and innovative multi-channel platforms.
Bring your great team spirit and understand the powerful impact your work has on both your colleagues and our customers. Be the natural people person with a "can-do" attitude who thrives on performance and positive results, and embraces the opportunity to adapt and learn in this rewarding environment.
Why Join Us?
- Comprehensive training and ongoing support.
- Career progression opportunities.
- Friendly, inclusive, and supportive team environment.
- 25 days holiday, increasing over time, generous pension scheme, annual company bonus scheme, wellbeing day, and life event leave.
Be the person who makes a difference - one call at a time. Apply today and start your journey with a company that puts people first.
Location: You'll be based at our Maidstone office. You'll work full-time from the office for the first 8 weeks, whilst in training and academy. We know that flexibility matters. This role offers a hybrid working model in line with business needs. We'll provide the tools and support you need to succeed wherever you're working.
Assessment Process: If you're shortlisted, we'd love to invite you for a quick chat with the hiring panel! If all goes well and you're shortlisted again after the call, you'll be invited to attend a face-to-face interview at our Maidstone office the w/c 1st December 2025.
Training: Please note that successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Maidstone. The start date will be January 2026. You'll be required to attend on a full-time basis, Monday to Friday, with no annual leave during this time.
Closing Date: Wednesday 19th November 2025 at midnight.
At Clarion Housing Group, we support the responsible use of AI. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Diversity and Inclusion: We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Contact Centre Advisors employer: The Training Brokers Ltd
Contact Detail:
The Training Brokers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisors
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clarion Housing Group. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your listening skills! As a Contact Centre Advisor, being a great listener is key. Try role-playing with a friend or family member to simulate customer calls. This will help you feel more confident when handling real inquiries.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've helped customers in the past. Highlight your 'can-do' attitude and how you thrive in a team environment. This will demonstrate that you're the perfect fit for their friendly team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step in joining a company that puts people first.
We think you need these skills to ace Contact Centre Advisors
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping people and your love for chatting. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the Contact Centre Advisor role. Highlight your experience with customer service and any relevant skills that match the job description. We’re looking for those who understand the impact of their work on customers and colleagues alike.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at The Training Brokers Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Advisor. Familiarise yourself with common customer inquiries related to housing and tenancy management, repairs, and complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Contact Centre Advisor, you'll be interacting with customers all day long. Prepare examples of how you've successfully handled challenging conversations or provided excellent service in the past. Highlight your listening skills and your ability to empathise with customers – this is key to making a great impression!
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to customer service scenarios. The more you practice, the more comfortable you'll feel during the actual interview, which will help you shine!
✨Ask Thoughtful Questions
At the end of your interview, be ready to ask insightful questions about the team culture, training process, or career progression opportunities. This shows that you're not only interested in the job but also in how you can grow within the company. Plus, it gives you a chance to assess if the company is the right fit for you!