At a Glance
- Tasks: Lead customer service and garage operations while ensuring a top-notch experience for clients.
- Company: MD Auto Care, a trusted name in the automotive industry with a supportive team culture.
- Benefits: Competitive salary, 22 days holiday, pension, bonus scheme, and ongoing training.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Join a growing business where your efforts are recognised and teamwork is valued.
- Qualifications: 5+ years in motor trade, strong customer service skills, and experience in upselling.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day‑to‑day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands‑on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well‑run workshop. Monday‑Friday 08:00–17:00 with optional overtime/Saturdays.
Key Responsibilities
- Reception & Customer Experience
- Act as the first point of contact for customers, in person, by phone, and via email
- Manage front desk operations, bookings, vehicle drop‑offs, and collections
- Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times
- Sales, Upselling & Cross‑Selling
- Proactively identify and deliver upselling and cross‑selling opportunities
- Explain recommended work, service options, and costs clearly
- Convert enquiries into bookings and maximise workshop utilisation
- Customer Satisfaction & Relationship Management
- Take ownership of customer satisfaction, retention, and feedback
- Handle concerns and complaints professionally and efficiently
- Encourage repeat business and positive online reviews
- Garage & Operational Management
- Oversee daily garage and front‑of‑house operations
- Coordinate technicians and workshop staff to manage workload and priorities
- Ensure health & safety, quality, and professional standards are consistently met
- Monitor job progress, turnaround times, and workmanship quality
- Warranty Claims & Aftercare
- Manage warranty claims, liaising with suppliers, manufacturers, and customers
- Ensure accurate documentation and timely resolution of warranty issues
- Innovation & Continuous Improvement
- Bring new ideas and processes to improve efficiency, customer experience, and profitability
- Administration & Financial Control
- Maintain accurate job cards, customer records, and service histories
- Prepare invoices, process payments, and manage financial transactions
- Support stock control, parts ordering, and supplier relationships
About You
- Motor trade experience is essential
- Minimum 5 years’ experience as a Service Advisor, Garage Manager, or similar
- Qualified/experienced vehicle technician
- Strong customer service and communication skills
- Confident in upselling and cross‑selling
- Organised, commercially aware, and comfortable managing a busy garage
- Proactive and solutions‑focused
- MOT Tester qualification is an advantage but not essential
What We Offer
- Competitive salary based on experience
- 22 days holiday + bank holidays
- Pension
- Bonus scheme
About MD Autocare
We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.
Why Join Us?
- Excellent customer ratings and a strong, established reputation
- Stable, long‑term role with a growing business
- Friendly, supportive team culture
- Ongoing training and development opportunities
Service Manager/Advisor in Aylesbury employer: The Training Brokers Ltd
At MD Auto Care, we pride ourselves on being an excellent employer by fostering a friendly and supportive work environment where teamwork and quality are paramount. As a Service Manager/Advisor, you will enjoy competitive salaries, generous holiday allowances, and ongoing training opportunities, all while working alongside experienced technicians in a well-run garage. Join us to be part of a growing business that values your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager/Advisor in Aylesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Training Brokers Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Training Brokers Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Manager/Advisor in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Training Brokers Ltd:Your cover letter is your chance to shine! Tell us why you want to work at The Training Brokers Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Training Brokers Ltd!
How to prepare for a job interview at The Training Brokers Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
