At a Glance
- Tasks: Welcome guests, manage queries, and provide exceptional service in a vibrant hotel setting.
- Company: Join Crimson Hotels, a sustainable and inclusive independent hotel group.
- Benefits: Enjoy exclusive discounts, extra day off for your birthday, and free meals while on duty.
- Other info: Opportunities for career growth and a supportive team culture.
- Why this job: Be the friendly face that creates memorable experiences for guests in a dynamic environment.
- Qualifications: Warm personality, excellent communication skills, and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
The Trafalgar St. James London, Curio Collection by Hilton is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End, it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.
Our Values
- We care deeply about our people and communities.
- Empower each other to grow and succeed.
- Embrace inclusivity creating a welcoming environment for all.
- Innovate to continuously improve.
- Remain sustainable to protect our future.
Why Join Crimson Hotels?
- Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand.
- Extra Day Off for Your Birthday – Because your day matters.
- Employee Assistance Programme and wellbeing.
- Free refreshments and freshly cooked meals while on duty.
- Learning and development opportunities for career progression.
- Recognition and reward schemes.
- Pension Scheme & Life Assurance.
- Discounts in our F&B Outlets.
What your day will look like?
You will be the first point of contact for guests, responding to queries in person, by phone, and email. You will warmly welcome and seat arriving guests, work seamlessly with your team, report VIP arrivals and departures, handle guest feedback, and communicate issues to the Manager or Shift Supervisor. You will also know our menu and seize upselling opportunities when appropriate.
What You’ll Bring?
The ideal candidate is warm, welcoming, and genuinely enjoys making people feel at ease. With excellent communication skills and a natural ability to stay calm under pressure, you’re the first friendly face our guests see and make that first impression count. You thrive in a fast-paced environment, have a keen eye for detail, and take pride in providing seamless, attentive service from the moment someone walks through the door. Experience within a similar environment is preferable; however, we look for attitude, commitment, and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.
Food & Beverage Host in London employer: The Trafalgar St James
Crimson Hotels is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the heart of London. With exclusive hotel discounts, an extra day off for your birthday, and comprehensive learning and development opportunities, we empower our team to thrive in a supportive and inclusive environment. Join us at The Trafalgar St. James, where you can enjoy a dynamic career in hospitality while contributing to our commitment to sustainability and exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Trafalgar St James. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Trafalgar St James
Don't be shy about reaching out to The Trafalgar St James directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Trafalgar St James and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Trafalgar St James
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
