Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Head of Customer Accounts
Company: Trade Mastermind
Location: Orton Southgate, Peterborough
Job Type: Full-time | Permanent
Work Location: In Person
About Trade Mastermind
Trade Mastermind is the UK's leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average of 370–400% growth.
We are proud to have opened our 20,000 sq. ft. Trade Mastermind University Headquarters, the world's first dedicated university for trades. The state-of-the-art facility includes a 300-person event arena, professional podcast studios, and Cambridgeshire's first rooftop business venue.
We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats.
If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment.
Relight your passion for wanting to get up every day and make a difference.
Join a team that is shaping the future of the trade and construction industry.
Why Join Trade Mastermind?
- Collaborative and supportive team culture
- Strong opportunities for career growth
- Forward-thinking and innovative company
- Ongoing training and development
- Competitive benefits package
- Commitment to diversity and inclusion
- Modern working environment
- Meaningful and impactful work
The Role – Head of Customer Accounts
Reporting to: Chief Executive Officer (CEO)
The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth.
This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. xgikmsk The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients.
Key Responsibilities Customer Journey Management
- Oversee the full customer lifecycle from onboarding through to ongoing support
- Ensure a seamless and high-quality custom Please click on the apply button to read the full job description
Head of Customer account employer: The Trade Group
As a leading glazing company based in Crawley, we pride ourselves on our commitment to quality and customer satisfaction, making us an excellent employer for skilled tradespeople. Our supportive work culture fosters professional growth, offering clear pathways for career advancement while ensuring job security and a consistent workload. Join us to be part of a dynamic team that values your expertise and provides opportunities to specialise in glasswork across diverse residential and commercial projects.
