At a Glance
- Tasks: Be the friendly face of our community, ensuring everything runs smoothly on weekends.
- Company: Join Toynbee School, a vibrant hub serving the community all year round.
- Benefits: Earn £15.84 per hour with flexible weekend hours and full training provided.
- Other info: Perfect for students looking for part-time work with a supportive team.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Good IT skills, organisational abilities, and a passion for helping others.
The predicted salary is between 15.84 - 15.84 £ per hour.
Salary: £15.84 per hour
Contract: Permanent
Hours: 20 hours per week
Toynbee School has a very strong community function operating 7 days a week, 360 days a year. We are looking for a Community Assistant to support our very successful Community function, which has grown significantly in the last 3 years.
Reporting to our Community Manager, your main role will be the first point of contact for all community customers, ensuring they have everything they need for their hire, always keeping the site presentable and ensuring security of the site i.e. locking and unlocking the site. We also operate a Community Café serving drinks and snacks to customers.
The hours for this role are weekends 08:00 – 18:00. We are happy to hear from you if you are interested in part of these hours.
We are looking for a proactive individual with excellent IT skills, specifically data processing and Office 365. Strong organisational skills, along with the ability to work to deadlines, are essential. Candidates should have a good level of literacy and numeracy (equivalent to at least a GCSE grade C or above in Maths and English) and excellent inter-personal skills. Full training will be provided for the right candidate.
Community Assistant - Weekend employer: The Toynbee School
Toynbee School is an exceptional employer that values community engagement and personal development. With a strong focus on fostering a supportive work culture, employees benefit from comprehensive training and the opportunity to contribute to a thriving community hub. Located in a vibrant area, the role of Community Assistant offers a rewarding experience, allowing you to make a meaningful impact while enjoying flexible weekend hours.
StudySmarter Expert Advice🤫
We think this is how you could land Community Assistant - Weekend
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Toynbee School and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Toynbee School and let us see your personality shine through!
We think you need these skills to ace Community Assistant - Weekend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Toynbee School.
Get Familiar with Our Brand:Before applying, take some time to learn about The Toynbee School and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Toynbee School
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Toynbee School.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Toynbee School will surely appreciate.
