At a Glance
- Tasks: Deliver five-star food and beverage service, creating memorable experiences for guests.
- Company: The Torridon, a stunning family-owned boutique resort in the Scottish Highlands.
- Benefits: On-site accommodation, high-quality meals, staff discounts, and opportunities for professional development.
- Other info: Join a supportive team culture with a focus on sustainability and work-life balance.
- Why this job: Work in breathtaking surroundings while making guests feel special and valued.
- Qualifications: Passion for hospitality, strong attention to detail, and a friendly attitude.
The predicted salary is between 22000 - 26000 £ per year.
The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.
Responsible To: F&B Supervisor / Assistant Manager
Purpose of the Role: To deliver a five-star, professional food and beverage service to guests, ensuring every interaction exceeds expectations and creates memorable experiences. The role supports the smooth, efficient, and faultless operation of food and beverage service across the resort.
Key Responsibilities:
- Guest Experience & Service
- Provide friendly, professional, and attentive service at all times
- Serve food and beverages across breakfast, lunch, afternoon tea, dinner, and room service
- Anticipate guest needs and deliver a “+1” service experience
- Communicate confidently with guests to ensure expectations are exceeded
- Handle guest requests and feedback promptly and professionally
- Service Delivery
- Prepare and maintain restaurant and service areas to 5★ standards
- Assist with hosting, seating, and serving guests
- Support smooth coordination between kitchen and front of house
- Ensure cleanliness, presentation, and organisation of all service areas
- Assist with polishing, cleaning, and resetting for service
- Team Support
- Work collaboratively with the F&B team to maintain a positive and productive environment
- Support colleagues during busy service periods
- Communicate effectively with kitchen and other departments
- Productivity & Organisation
- Assist with stock control, restocking, and equipment organisation
- Ensure all service duties are completed efficiently and on time
- Follow SOPs and contribute ideas for continuous improvement
- Health & Safety
- Follow all food hygiene, allergen, and licensing regulations
- Maintain a safe working environment at all times
- Report hazards or issues using “see it, sort it, fix it” approach
- Sustainability
- Work in line with The Torridon’s sustainability policies
- Minimise waste and support environmentally responsible practices
Qualifications:
About You:
- Passionate about hospitality and guest service
- Positive, friendly, and team-focused
- Strong attention to detail and high standards
- Willingness to learn and develop
- Previous experience beneficial but not essential
Key Behaviours:
- Friendly and approachable
- Driven to deliver excellence
- Honest and reliable
- Passionate about making people feel special
Additional Information:
Benefits of Working at The Torridon:
- Stunning workplace environment — Employees work in one of Scotland’s most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.
- Strong Team culture — A close‑knit, supportive team where staff are valued, recognised, and encouraged to grow within a family‑owned business.
- Training and development — Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.
- Excellent accommodation — On‑site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.
- Meals — High‑quality staff meals provided during shifts, reflecting the resort’s strong food culture.
- Discounts and perks — Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort’s facilities.
- Work–life balance — A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking, and cycling right on the doorstep.
- Sustainability‑focused workplace — Being part of an environmentally responsible business with strong green credentials and eco‑friendly operations.
- Recognition and reward — Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.
- Unique hospitality experience — Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.
Waiter employer: The Torridon
The Torridon is an exceptional employer, offering a stunning workplace in the heart of the Scottish Highlands, where employees can thrive in a supportive and close-knit team culture. With a strong focus on professional development, sustainability, and work-life balance, staff enjoy unique benefits such as on-site accommodation, high-quality meals, and discounts on resort facilities, all while delivering five-star service in a breathtaking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Torridon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Torridon
Don't be shy about reaching out to The Torridon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Torridon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Torridon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
