Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional guest experiences and assist with event planning.
- Company: A luxury resort focused on creating memorable escapes for guests.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Join a vibrant team and make every guest feel special and valued.
- Qualifications: Strong communication skills and a passion for hospitality.
- Other info: Dynamic work environment with a focus on sustainability and teamwork.
The predicted salary is between 988 - 1219 £ per month.
To assist with the administration and Guest relations to ensure the smooth day to day running of Front of House and Reception. Exceed the expectations of our guests to a five-star standard, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.
Main responsibilities
- Prepare a 5* standard and +1 service standard of all arriving guests.
- Assist with the planning and organisation of small events and functions as required.
- Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone/mail/email correspondence.
- Ensure that all guests, team and visitors receive an outstanding welcome and first impression of the company.
- Ensure that all guests receive an efficient check-in and check-out to and from the resort.
- Ensure all guests receive an efficient departure from the resort with a memorable last impression.
- Communicate with the guests during their stay so that they have their expectations exceeded.
- Deal with any guests’ complaints and queries in line with Forbes Standards and report actions appropriately to relevant managers.
Team
- Ensure all appropriate departments are informed to meet and exceed the guests’ requests.
- Assist the 1887 team with guests’ requests, service of tea/coffee/afternoon tea.
Productivity
- Assist with daily general administration, typing and office work.
- Assist with the management of Hart to ensure that it is always up to date and correct.
Health & Safety
- Report any concerns, near misses and support the see, it, sort it, fix it and do not walk on by.
Sustainability
- Assist with the ESG policy to achieve the Sustainability goals of the company by embedding it into the departments and within the whole team.
- Be able to lead communication on our ESG policy and Earth Check to the team, guests, and suppliers.
EXPECTED BEHAVIOURS
- Friendly: Pleasant, kind and easy to talk to.
- Aspirational: Have hopes and desires to achieve your goals.
- Honest: Have integrity so you can be trusted, straightforward and truthful.
- Challenging: Interested in testing your ability, skills, and the way you think.
Receptionist employer: The Torridon
Contact Detail:
The Torridon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows your interest in the role and helps you understand how you can exceed guest expectations. Think about what makes a memorable experience for guests and how you can contribute.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reinforce your enthusiasm for the position. Plus, it’s a great way to remind them of your unique skills and how you can help create those five-star experiences.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and pleasant side of you that matches our five-star service. Don’t be afraid to share a bit about yourself and what makes you unique.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your experience with guest relations and administration, and how you can exceed expectations. We love seeing how you connect your skills to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Torridon
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and what they stand for, especially regarding guest relations and sustainability. This will help you align your answers with their expectations and show that you're genuinely interested.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone feel special or resolved a complaint effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling guest enquiries, complaints, and your approach to teamwork. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally to reflect the five-star standard expected by the company. A polished appearance shows that you take the role seriously and are ready to represent the brand well.
