Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to maintain 5-star cleanliness and guest satisfaction in a stunning resort.
- Company: The Torridon, a family-owned luxury resort in the Scottish Highlands.
- Benefits: Competitive salary, flexible hours, wellness support, and career development opportunities.
- Other info: Enjoy discounts on dining, fitness, and hotel stays while working in a supportive environment.
- Why this job: Join a passionate team in a breathtaking location and make guests' experiences unforgettable.
- Qualifications: Experience in housekeeping and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.
MAIN RESPONSIBILITIES
- Guests & Quality
- Supervise and prepare the housekeeping of all resort public areas to 5*-Forbes standards.
- Supervise and prepare housekeeping of resort bedrooms to a 5-star-Forbes standard.
- Supervise and assist with washing and ironing of guest laundry – Forbes standard.
- Communicate with guests during their stay so their expectations are exceeded.
- Supervise and assist with Turndown service to a +1 Forbes-standard.
- Quality check arrival bedrooms to ensure ready for arrival and exceed expectations.
- Report any faults, breakages, or sub-standard quality in rooms to head housekeeper.
- Supervise and assist with guest housekeeping requests.
- Team
- Liaise with A/HHK in co-ordinating the team for housekeeping shifts.
- Performance supervises to ensure every team member is a top performer.
- Performance supervises your team members on shift with you so they are working in a positive and productive friendly environment.
- Report development to A/HHK.
- Supervise and assist with the cleaning of team bedrooms for new arrivals and team areas.
- Supervise and assist with the washing of team uniforms.
- Productivity
- Re-stock and replenish equipment and supplies in the cupboards.
- Monitor stock and request orders to ensure the shift is efficient without running out of specific items.
- Ensure all machinery and equipment is in good working order.
- Ensure that room cleaning timed schedules for preparing arrival and stay-over rooms are supervised to meet deadlines.
- Supervise and assist with organising and distribution of laundry and linen.
- Follow SOPs and make suggestions as required if efficiency and effectiveness can be improved.
- Health & Safety
- Supervise the health and safety on shift, record and diagnose hazards.
- Ensure complete compliance of self and team with Health & Safety regulations.
- Ensure the psychological safety of all team members so they do not fear speaking to you or any other member of the team.
- Sustainability
- Proactively supervise ESG on your shift in reducing energy consumption and wastage, and create ideas for embedding the policy within your team and your department.
- Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.
EXPECTED BEHAVIOURS
- Friendly: Pleasant, kind and easy to talk to.
- Aspirational: Have hopes and desires to achieve your goals.
- Honest: Have integrity so you can be trusted, straightforward and truthful.
- Challenging: Interested in testing your ability, skills, and the way you think.
Longevity & Career Growth
- Service Milestones: Service recognition after 1, 5, and 10+ years.
- Sabbatical: After 10 years of service, you may take a 4-week consecutive unpaid sabbatical as a temporary, voluntary leave of absence.
- Mentoring & Coaching Opportunities: Access to a coaching and mentoring programme for future development on-site and with associated colleagues.
- Stage And Off-site Training Experiences: Opportunity to complete a placement or stage at another property POB. LS or R&C.
- Leadership Training: Opportunity to develop your leadership skills on-site via our Torridon Programme or via HIT, MI -scholarships.
- Individual Training Plan: A dedicated unique training plan created for you to allow you to professionally develop and grow at Torridon and for future career roles.
Health & Wellbeing
- Well-being and Learning Grant: Apply for £250 for you to use to develop your skills as an amazing human being.
- Fitness: You are eligible for 50% discount at the Local Torridon Fitness Centre.
- Get in the Outdoors: Join in on a Torridon outdoor activity for free.
- Employee Assistance Programme: Hospitality Action provides 24/7 confidential support for all Torridon team members.
- Digital Wellbeing Platform: Visit hospitalityaction.spectrum.life.
- Cycling Team: Bikes are available for you to use to cycle on the road to the shop.
Time off & Flexibility
- Holidays: 28 Days Holiday (including bank holidays), additional days after 2, 5, and 10 years of service.
- Compassionate & Bereavement leave: The Torridon recognises that bereavement is deeply personal and supports team members with practical, fair and compassionate paid leave.
- Flexible Rotas: Flexibility at work is essential for supporting wellbeing and maintaining a healthy work–life balance.
Financial & Security
- Referral Bonus: If you refer a friend, you will receive £300 after 3 months and on successful completion of probation.
- Pension: Standard Pension Contributions from start of employment.
- Death in service: After 2 years – death in service provisions will be made to pay 3 x annual salary if you are a manager.
- Tronc: You will receive a fair, transparent tronc including service charge and tips.
- Emergency access to grant and funding: Our EAP programme can provide emergency financial assistance.
- Longevity Performance Bonus: £250 at 5 years, £500 at 10 years, £750 at 15 years, £1,000 at 20 years.
Recognition & Rewards
- Top Performer Meal: Once you become a top performer you can have a meal on us.
- Be our Guest: After successful completion of your probationary to Top Performer book to experience an overnight stay.
- Annual Awards: Award for a team member who has demonstrated how they have embodied our values.
- Being a ‘GEM’: Recognition from your manager as a gem for showing clear signs of our values and behaviours.
- Team events: An annual programme of team events during the year finished with a celebratory ceilidh.
Lifestyle & Travel perks
- Restaurant Discount: 50% discount on all food served at the Bo & Muc and 1887 restaurants.
- Hotel Discounts: Stay at any of Pride of Britain or Luxury Scotland property in the UK at a special rate.
- Friends and Family Rate: Request a friends and family rate limited to one stay per person per year.
Workplace Support
- Subsidised meals: Meals are cooked daily by the dedicated team chefs.
- Uniform: Full uniform is provided for you to wear to ensure our 5* standard.
- Treat Friday: Every Friday - we have an extra 'treat' at staff tea.
Housekeeping Supervisor employer: The Torridon
Contact Detail:
The Torridon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Network like a pro! Chat with folks in the industry, attend local events, or even join online groups. You never know who might have the inside scoop on job openings at places like The Torridon.
✨Tip Number 2
Show off your personality during interviews! The Torridon values friendly and approachable team members, so let your true self shine through. Share your passion for hospitality and how you can contribute to their 5-star experience.
✨Tip Number 3
Prepare some thoughtful questions for your interviewers. Ask about their sustainability initiatives or how they support team development. This shows you're genuinely interested in being part of their amazing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining The Torridon family right from the start.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about creating a positive environment here at The Torridon.
Tailor Your Application: Make sure to tailor your application to the Housekeeping Supervisor role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our 5-star standards and commitment to quality!
Be Specific About Your Experience: Don’t just list your previous jobs; share specific examples of how you've excelled in similar roles. Whether it’s supervising a team or ensuring top-notch cleanliness, we want to hear about your achievements and how they relate to what we do at The Torridon.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at The Torridon!
How to prepare for a job interview at The Torridon
✨Know the Standards
Familiarise yourself with 5-star and Forbes standards, especially in housekeeping. Be ready to discuss how you would ensure these standards are met and exceeded in your role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised a team in the past. Highlight your ability to create a positive work environment and motivate team members to perform at their best.
✨Communicate Effectively
Practice how you would communicate with guests and team members. Think about how you can exceed guest expectations and ensure your team feels comfortable approaching you with concerns.
✨Emphasise Health & Safety Knowledge
Be prepared to discuss health and safety regulations relevant to housekeeping. Show that you understand the importance of maintaining a safe environment for both guests and staff.