At a Glance
- Tasks: Support the housekeeping team to deliver a five-star standard of cleanliness and guest experience.
- Company: The Torridon, a stunning family-owned boutique resort in the Scottish Highlands.
- Benefits: On-site accommodation, meals, discounts, and a focus on work-life balance.
- Other info: Enjoy outdoor activities and be part of an environmentally responsible business.
- Why this job: Join a supportive team in a breathtaking environment while developing your hospitality skills.
- Qualifications: Attention to detail, positive attitude, and a passion for hospitality.
The predicted salary is between 23146 - 28290 £ per year.
The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands.
Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.
Responsible To
- Senior Housekeeping Team / Assistant Head Housekeeper
- Purpose of the Role
To support the housekeeping team in delivering a five-star standard of cleanliness and presentation, ensuring all guest rooms and public areas exceed expectations and contribute to memorable guest experiences.
Key Responsibilities
- Guest Experience & Quality
- Prepare guest bedrooms and public areas to Forbes 5★ standard
- Deliver turndown service to a +1 standard
- Support guest laundry services to a high-quality standard
- Respond to guest requests promptly, with a genuine sense of interest
- Report maintenance issues or quality concerns Team Support
- Work collaboratively with the team to maintain a positive and productive environment
- Support colleagues during busy periods
- Assist with cleaning and maintaining team areas and accommodation Productivity & Organisation
- Restock cleaning supplies and equipment
- Ensure rooms are cleaned within allocated timeframes
- Report and follow up on faulty equipment
- Follow SOPs and suggest improvements where appropriate Health & Safety
- Comply fully with health & safety procedures • Follow “see it, sort it, fix it” approach to risks and hazards Sustainability
- Work in line with the company’s sustainability and environmental standards
About You
- High attention to detail and pride in your work
- Positive attitude and team player
- Reliable and able to work efficiently under pressure
- Passion for hospitality and delivering exceptional standards Key Behaviours
- Friendly, helpful, and approachable • Driven to achieve high standards • Honest and trustworthy • Willing to learn and develop
Benefits of Working at The Torridon
- Stunning workplace environment — Employees work in one of Scotland’s most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.
- Strong Team culture — A close‑knit, supportive team where staff are valued, recognised, and encouraged to grow within a family‑owned business.
- Training and development — Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.
- Excellent accommodation — On‑site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.
- Meals — High‑quality staff meals provided during shifts, reflecting the resort’s strong food culture.
- Discounts and perks — Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort’s facilities.
- Work–life balance — A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking, and cycling right on the doorstep.
- Sustainability‑focused workplace — Being part of an environmentally responsible business with strong green credentials and eco‑friendly operations.
- Recognition and reward — Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.
- Unique hospitality experience — Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.
- https://vimeo. com/889104840
Housekeeping Assistant in Highland employer: The Torridon
The Torridon is an exceptional employer that prioritises the well-being and development of its staff, offering comprehensive training and a supportive work environment. With benefits such as paid accommodation, meals on duty, and a structured 50-hour work week, employees can thrive both personally and professionally in this beautiful location. Join us to be part of a dedicated team that values hard work and camaraderie in maintaining high standards of service.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Assistant in Highland
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Torridon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Torridon
Don't be shy about reaching out to The Torridon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Assistant in Highland
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Torridon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Torridon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
