SCOPE AND GENERAL PURPOSE To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations. MAIN RESPONSIBILITIES Guests * Assist with the booking and organisation of small events and functions as required. * Handling guests arrivals, check-ins/check outs. * Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone and email correspondence. * Provide guests support during their stay so that they have their expectations exceeded. * Deal with any guests' complaints and queries in line with Torridon and Forbes standards and report actions appropriately to relevant managers. Team * Ensure all appropriate departments are informed to meet and exceed the guests' requests * Support FOH team as necessary Productivity * Assist with the coordination of Hart to ensure that it is always up to date and correct. * Deal with travel agents administration and payments and highlight VIP TA's to the Head of Department * Maintain a tidy and organised reception desk and back-office area. Health & Safety * Report and concerns, near misses and support the see it, sort it, fix it and do not walk on by. Sustainability & Environment * Understand and embed The Torridon's sustainability policy practices into your shift. * Be able to clearly communicate our Sustainability Policy and Earth Check journey to guests and suppliers. Compensation: Competitive salary #J-18808-Ljbffr
