At a Glance
- Tasks: Manage reception duties and provide top-notch support to guests and visitors.
- Company: Join a prestigious establishment known for exceptional service and hospitality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a supportive team focused on sustainability and excellence.
- Why this job: Be the face of the company and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
SCOPE AND GENERAL PURPOSE
To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations.
MAIN RESPONSIBILITIES
- Guests
- Assist with the booking and organisation of small events and functions as required.
- Handling guests arrivals, check-ins/check outs.
- Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone and email correspondence.
- Provide guests support during their stay so that they have their expectations exceeded.
- Deal with any guests' complaints and queries in line with Torridon and Forbes standards and report actions appropriately to relevant managers.
- Team
- Ensure all appropriate departments are informed to meet and exceed the guests' requests.
- Support FOH team as necessary.
- Productivity
- Assist with the coordination of Hart to ensure that it is always up to date and correct.
- Deal with travel agents administration and payments and highlight VIP TA's to the Head of Department.
- Maintain a tidy and organised reception desk and back-office area.
- Health & Safety
- Report any concerns, near misses and support the see it, sort it, fix it and do not walk on by.
- Sustainability & Environment
- Understand and embed The Torridon's sustainability policy practices into your shift.
- Be able to clearly communicate our Sustainability Policy and Earth Check journey to guests and suppliers.
Front Office Administrator employer: The Torridon
At The Torridon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. Our Front Office Administrators enjoy competitive salaries, opportunities for professional growth, and the chance to be part of a dedicated team committed to sustainability and excellence in hospitality. Located in a stunning environment, employees benefit from a supportive atmosphere that encourages personal development and a strong connection to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Administrator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Torridon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Torridon
Don't be shy about reaching out to The Torridon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Administrator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Torridon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Torridon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
