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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring excellent customer experiences and efficient store operations.
- Company: Join the TJX family, a Fortune 100 company and global leader in off-price retail.
- Benefits: Enjoy competitive pay, discounts, and a range of benefits including health insurance and 401(k) match.
- Why this job: Grow your career in a dynamic environment that values diversity and collaboration.
- Qualifications: 1 year retail experience and 6 months leadership experience required.
- Other info: Flexible schedule with opportunities for training and development.
Overview
Join to apply for the Retail Department Supervisor role at The TJX Companies, Inc.
HomeGoods. At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description
Opportunity: Grow Your Career
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.
Responsibilities
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
- Trains and mentors Associates on established merchandising and processing principles
- Ensures merchandise is properly tagged, hung, secured, and coded
- Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
- Ensures Associates complete tasks and activities according to store plan; prioritizes as needed
- Monitors productivity of team and coaches as necessary
- Organizes and rotates back stock for easy replenishment
- Maintains and upholds merchandising philosophy and signage standards
- Maintains all organizational, cleanliness and recovery standards for the backroom area
- Ensures compliance with recycling and, where applicable, hazardous waste programs
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Qualifications
- Able to work a flexible schedule, including nights and weekends
- Superior communication and organizational skills with attention to detail
- Capable of multi-tasking
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Capable of lifting heavy objects with or without reasonable accommodation
- Able to train others
- 1 year retail and 6 months of leadership experience
Compensation and Benefits
The position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
Location and Additional Details
Address: 1 Commerce Way Unit 2
Location: USA HomeGoods Store 0337 Plymouth MA
This position is based in Plymouth, MA. This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
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Retail Department Supervisor employer: The TJX Companies, Inc.
Contact Detail:
The TJX Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Department Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out TJX's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive experience for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Show off your leadership chops! As a Retail Department Supervisor, you'll be mentoring others. Prepare to discuss your previous leadership experiences and how you've successfully trained or motivated a team. This will highlight your ability to lead and inspire.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Department Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Department Supervisor role. Highlight your relevant experience in retail and leadership, and show us how you can contribute to creating a positive customer experience.
Show Off Your Team Spirit: We love team players! In your application, share examples of how you've worked effectively with others in previous roles. This will help us see how you can fit into our vibrant team culture at TJX.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complicated phrases!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the Retail Department Supervisor position. We can’t wait to hear from you!
How to prepare for a job interview at The TJX Companies, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research The TJX Companies and their values. Understand their commitment to diversity and customer service, as this will help you align your answers with what they prioritise. Mention specific initiatives or values that resonate with you during the interview.
✨Showcase Your Leadership Skills
As a Retail Department Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully trained or mentored team members in the past. Highlight situations where you’ve improved team productivity or resolved conflicts, as these experiences will showcase your capability to lead effectively.
✨Emphasise Customer Experience
Customer service is key in retail, so be ready to discuss how you create positive experiences for customers. Share specific instances where you went above and beyond to assist a customer or how you handled a challenging situation. This will show that you understand the importance of customer engagement in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unexpected situations. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you respond confidently and effectively during the interview.
