At a Glance
- Tasks: Provide excellent customer service and create a welcoming atmosphere for guests.
- Company: Join a friendly independent company with a focus on teamwork.
- Benefits: Enjoy employee discounts, flexible hours, and the potential for tips.
- Other info: Great opportunity for career progression in a supportive team.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced environment.
- Qualifications: Previous customer service experience is preferred; hospitality knowledge is a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities:
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
Experience:
- Previous experience in a customer service role is preferred.
- Knowledge of hospitality industry is a plus.
- Familiarity with bar tending is beneficial.
- Understanding of food safety regulations is desirable.
Skills:
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Friendly and approachable demeanor with a customer-centric mindset.
- Problem-solving skills to address customer issues effectively.
We would love to hear from you if you are looking for an opportunity to work in a friendly independent company, with potential to progress and a passion for providing exceptional customer service.
Job Types: Full-time, Part-time, zero-hour contract
Benefits: Employee discount
Expected hours: To be discussed
Additional pay: Tips
Schedule: Monday to Friday, Weekend availability is a must
Compensation: To be discussed
FOH Team Member in Southampton employer: The Titanic
Join our vibrant team as a Front of House member, where we prioritise a friendly work culture and exceptional customer service. With opportunities for growth and development in a supportive environment, you'll enjoy employee discounts and the chance to thrive in a fast-paced setting. Our independent company values your contributions and offers a unique experience that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Titanic. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Titanic
Don't be shy about reaching out to The Titanic directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace FOH Team Member in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Titanic and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Titanic
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
