At a Glance
- Tasks: Provide excellent customer service and create a welcoming atmosphere for guests.
- Company: Join a friendly independent company with a focus on teamwork.
- Benefits: Enjoy employee discounts, flexible hours, and the potential for tips.
- Other info: Great opportunity for career progression in a supportive team.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced environment.
- Qualifications: Previous customer service experience is preferred; hospitality knowledge is a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities:
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
Experience:
- Previous experience in a customer service role is preferred.
- Knowledge of hospitality industry is a plus.
- Familiarity with bar tending is beneficial.
- Understanding of food safety regulations is desirable.
Skills:
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Friendly and approachable demeanor with a customer-centric mindset.
- Problem-solving skills to address customer issues effectively.
We would love to hear from you if you are looking for an opportunity to work in a friendly independent company, with potential to progress and a passion for providing exceptional customer service.
Job Types: Full-time, Part-time, zero-hour contract
Benefits: Employee discount
Expected hours: To be discussed
Additional pay: Tips
Schedule: Monday to Friday, Weekend availability is a must
Compensation: To be discussed
FOH Team Member in Southampton employer: The Titanic
The-Titanic in Christchurch is an exceptional employer that prioritises a vibrant work culture and employee development. With a focus on teamwork and customer satisfaction, staff members enjoy comprehensive training opportunities and a supportive environment that fosters personal and professional growth. Located in a picturesque area, employees benefit from a unique blend of community engagement and the chance to be part of a renowned establishment, making it a rewarding place to build a career in hospitality.
