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For Companies At a Glance
- Tasks: Support and maintain core market data platforms while monitoring systems and managing outages.
- Company: Join Morgan Stanley, a top global financial services firm focused on integrity and teamwork.
- Benefits: Enjoy a supportive environment with opportunities for professional growth and diverse team culture.
- Why this job: Be part of a fast-paced team that impacts real-time data delivery to clients worldwide.
- Qualifications: Good understanding of Linux, Unix scripting, and programming in Perl/Python required.
- Other info: Participate in exciting projects and gain experience in a dynamic financial environment.
The predicted salary is between 36000 - 60000 £ per year.
Product Application Support
The Morgan Stanley ( Market Data Support Team is part of the real-time market data (RTMD) production management group, responsible for support and maintenance of core market data platforms. The team supports our distribution system, which supplies real-time data to clients, including direct exchange feeds, vendor feeds, and in-house feeds.
The successful candidate should have excellent communication skills, a broad sense of ownership, proactivity, and a willingness to work in a fast-paced environment.
Core Role Activities
- Work alongside existing team members on a shift basis.
- Monitor systems and manage outages daily.
- Handle Ready For Business (RFB) cover and check-outs.
- Manage end-of-day processes and check-outs.
- Oversee the RTMD hotline.
- Participate in project management related to system upgrades and expansions.
- Fault finding based on problem tickets and escalation from users and IT groups.
- Coordinate with feed integration teams to facilitate changes.
- Perform weekend checks and RFB tasks.
- Provide on-call support as required.
- Maintain global monitoring processes.
- Liaise with vendors and exchanges regarding data and feed issues.
- Participate in the implementation and rollout of new services and products.
- Perform software decommissioning, installation, and upgrades following change control procedures.
- Support global Market Data teams in a follow-the-sun support model.
- Act as an escalation point for application support teams.
- Validate new services during implementation and rollout.
- Document and adhere to operational and technical standards, processes, and procedures.
- Understand and apply contractual and operational requirements.
- Identify and implement improvements in operational and technical processes.
- Log incident and problem tickets, manage via Jira and Kanban boards.
- Participate in Firm Disaster Recovery testing.
Required Skills
- Good understanding of Linux operating systems and commands.
- Unix shell scripting skills.
- Programming experience in Perl/Python.
- Knowledge of Unix surveillance and troubleshooting tools (grep, awk).
- Familiarity with Unix system administration and security.
- Experience with network and real-time messaging technologies (Multicast, TCP/IP, UDP, SNMP).
- Strong network diagnostic skills.
- Experience with incident management in IT environments.
Additional Useful Skills
- Understanding of market data categories (e.g., Equities, options, futures, mutual funds, fixed income).
- Knowledge of market data concepts (quotes, level 1 and 2, order books, market types).
- Experience with market data from vendors like Reuters, Bloomberg.
Company Profile
Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services. We value integrity, excellence, and teamwork, offering a supportive environment for professional growth.
Morgan Stanley is committed to diversity and inclusion, recruiting and developing individuals based on skills and talents from diverse backgrounds.
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Production Support Engineer employer: The Timken Company
Contact Detail:
The Timken Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux, Unix shell scripting, and network protocols. Having hands-on experience or projects that demonstrate your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving abilities by preparing examples of how you've handled incidents or outages in previous roles. Be ready to discuss your thought process and the steps you took to resolve issues effectively.
✨Tip Number 3
Network with current or former employees of Morgan Stanley, especially those in the Market Data Support Team. Engaging with them can provide valuable insights into the team culture and expectations, which you can leverage during your discussions.
✨Tip Number 4
Prepare to demonstrate your communication skills, as they are crucial for this role. Think of scenarios where you successfully collaborated with teams or liaised with vendors, and be ready to share these experiences during your interview.
We think you need these skills to ace Production Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Production Support Engineer role. Emphasise your understanding of Linux, Unix shell scripting, and any programming experience in Perl or Python.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and proactivity. Mention specific examples of how you've managed outages or supported systems in a fast-paced environment to demonstrate your fit for the role.
Highlight Technical Skills: In your application, clearly outline your technical skills related to network technologies and incident management. Include any experience with tools like Jira and Kanban boards, as well as your familiarity with market data concepts.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully identified and implemented improvements in operational processes. This will show your potential employer that you can contribute to their team effectively.
How to prepare for a job interview at The Timken Company
✨Showcase Your Technical Skills
Make sure to highlight your understanding of Linux operating systems and your Unix shell scripting skills. Be prepared to discuss specific examples of how you've used these skills in past roles, as technical proficiency is crucial for a Production Support Engineer.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your experience with incident management and fault finding. Share examples of how you've successfully resolved issues in fast-paced environments, as this will show your ability to handle the demands of the role.
✨Communicate Effectively
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in simple terms, as you may need to liaise with non-technical stakeholders.
✨Understand Market Data Concepts
Familiarise yourself with market data categories and concepts, such as quotes and order books. Being able to discuss your knowledge of market data from vendors like Reuters or Bloomberg can set you apart from other candidates.
