At a Glance
- Tasks: Be the technical hero, solving complex issues and ensuring equipment reliability for key customers.
- Company: Join Timken, a global leader in engineered bearings and industrial motion.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for career advancement.
- Other info: Dynamic role with travel opportunities across the UK and Nordic regions.
- Why this job: Make a real impact by enhancing customer satisfaction and building long-term relationships.
- Qualifications: Engineering qualification or apprenticeship with hands-on mechanical experience required.
The predicted salary is between 40000 - 50000 £ per year.
Overview
Timken is hiring a Field Service Engineer to act as the technical bridge between Timken and customers, ensuring peak performance, reliability, and longevity of mission-critical equipment through on-site expertise and troubleshooting.
The role strengthens Timken's position as a trusted technical partner by diagnosing complex issues, driving root-cause resolution, and supporting sales through insight-driven solution development.
Responsibilities
- Manage and develop technical relationships with key customers across the UK and Nordic regions, working closely with Sales to deliver Timken's service offering.
- Maintain a strong customer-facing presence following a strategic call plan (50% planned proactive visits, 50% responsive support), prioritising face-to-face engagement and travel.
- Diagnose complex failures, lead root-cause analysis, and drive corrective actions to improve equipment reliability and reduce downtime.
- Deliver high-quality technical training (formal and informal) to customers and internal teams, ensuring successful knowledge transfer.
- Use QIM systems for complaint and damage analysis, ensuring thorough documentation and follow-through to closure.
- Act as the key link between field operations and internal functions (Technical, Product Management, Quality, Sales), providing accurate field feedback and supporting cross-functional resolution and opportunity development.
- Support measurable improvements in customer equipment reliability and reduced downtime following interventions; contribute to high customer satisfaction and strengthened long-term relationships.
- Provide clear, timely technical reports and QIM-driven resolution of complaints and damage cases; ensure effective knowledge transfer that increases customer and internal capability.
Qualifications
- Engineering qualification (HNC/HND or degree in engineering/design/technical discipline) or completion of a time-served apprenticeship with substantial field experience.
- Minimum 4 years' post-apprenticeship field experience (or equivalent) with hands-on mechanical capability and strong engineering instincts.
- Proven experience with rotating equipment, bearings, gearboxes, or similar power transmission systems; comfortable performing metrology and measurement to imperial and metric standards.
- Strong verbal and written communication skills, confident presenting to customers and producing clear technical reports.
- Self-motivated, organised, and target-focused with the ability to prioritise and manage multiple tasks in a dynamic environment.
- Proficient in Microsoft Office, basic CAD, and technical reporting tools; business systems/ERP familiarity desirable.
- Valid UK driving licence and passport; willingness to travel frequently and stay on assignment in the Nordic region.
- Nordic language skills (Swedish/Norwegian/Danish/Finnish) are beneficial but not essential.
- Company Profile & Benefits
- Timken is a global technology leader in engineered bearings and industrial motion, with 19,000 employees worldwide and operations in 45 countries.
- Competitive salary and benefits; opportunities to advance within a global organization.
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Service Engineer I in Coventry employer: The Timken Company
Timken is an exceptional employer, offering a dynamic work environment where Field Service Engineers can thrive through meaningful customer interactions across the UK and Nordic regions. With a strong emphasis on employee growth, competitive salaries, and comprehensive benefits, Timken fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to develop their skills and advance within a global organization.
