At a Glance
- Tasks: Lead subscriber engagement strategies for payments and renewals, enhancing their experience.
- Company: Join News UK, a dynamic media company with a collaborative culture.
- Benefits: Enjoy private medical insurance, gym discounts, generous leave, and training opportunities.
- Other info: Hybrid work model with excellent career growth and inclusive recruitment process.
- Why this job: Make a real impact on subscriber retention while working with innovative teams.
- Qualifications: Experience in CRM strategies and strong organisational skills required.
The predicted salary is between 50000 - 60000 £ per year.
Your role: As the Engagement and Lifecycle Manager, you will lead the end-to-end contact strategy for subscribers regarding their payments and renewals. You will be the driving force in reducing churn related to payment issues while enhancing the subscriber experience through clear, helpful, and automated communication. This role reports into the wider CRM and Billing function, working to ensure every transactional touchpoint is world-class.
Day to day you will:
- Lead the design and optimisation of all transactional communications, including payment confirmations and renewal reminders.
- Develop a robust cross-channel strategy to manage and recover failed payments through clever automation.
- Collaborate with Developers and Product teams to ensure data triggers for communications remain accurate and real-time.
- Segment subscribers based on payment methods and risk profiles to deliver highly tailored communication paths.
- Monitor key metrics such as payment success rates and provide regular reporting on the impact of billing communications.
- Conduct regular A/B testing on messaging and timing to identify the most effective ways to support at-risk subscribers.
What we're looking for from you:
- Experience managing CRM or retention strategies within a high-volume subscription environment.
- Experience using CRM platforms or Customer Data Platforms such as Adobe, Salesforce Marketing Cloud, or Braze to drive customer journeys.
- Technical proficiency in interpreting complex billing data and translating those insights into actionable communication strategies.
- Collaborative communication style to effectively manage stakeholders across Marketing, Finance, and Product teams.
- Strong organisational skills to balance multiple projects and meet deadlines in a fast-paced media environment.
At News UK, we embrace a hybrid work model, currently requiring a minimum of three days per week in the office. This approach fosters collaboration, innovation, and team spirit within our workspace. Certain roles may necessitate additional in-office days; please discuss this with your recruiter for specific requirements.
Benefits:
- Private medical insurance including coverage for pre-existing conditions.
- Discounted gym memberships, free ClassPass at Home, weekly in person/ virtual exercise classes.
- ‘Bikes for Work’ and ‘Electric Car’ scheme.
- Up to 60% discount on Harper Collins books.
- Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks.
- Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times.
- Weekly virtual panel chats with top journalists and celebrities.
- Access to wellbeing benefits such as EAP, physio/massage and counselling.
- A generous pension scheme with employer contributions of up to 5%.
- Wide range of training available, plus full LinkedIn Learning access.
- 25 days holiday, plus bank holidays and up to 4 volunteering days per year.
We are committed to providing an inclusive recruitment process. If you require reasonable adjustments due to a disability or health condition at any stage of your application or interview, please let us know. You can contact us at careers@news.co.uk to discuss how we can support you to perform at your best.
Engagement and Lifecycle Manager (Payments) employer: The Times
At News UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our hybrid work model encourages team spirit while providing flexibility, and our comprehensive benefits package, including private medical insurance, generous leave policies, and extensive training opportunities, ensures that our employees thrive both personally and professionally. Join us to be part of a forward-thinking company that values your contributions and supports your growth in the fast-paced media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement and Lifecycle Manager (Payments)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Engagement and Lifecycle Manager (Payments)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with CRM and retention strategies. We want to see how your skills align with the role of Engagement and Lifecycle Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Technical Skills:Since this role involves interpreting complex billing data, be sure to mention any experience you have with CRM platforms like Adobe or Salesforce. We love seeing candidates who can translate data into actionable strategies, so give us the details!
Highlight Collaboration Experience:This position requires a collaborative communication style, so share examples of how you've worked with different teams in the past. Whether it’s Marketing, Finance, or Product, we want to know how you’ve successfully managed stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at The Times
✨Know Your Numbers
As an Engagement and Lifecycle Manager, you'll need to be comfortable with data. Brush up on key metrics related to payment success rates and churn reduction. Be ready to discuss how you've used data in past roles to drive improvements and tailor communication strategies.
✨Showcase Your CRM Savvy
Familiarity with CRM platforms is crucial for this role. Make sure you can talk about your experience with tools like Adobe or Salesforce Marketing Cloud. Prepare examples of how you've leveraged these platforms to enhance customer journeys and manage retention strategies.
✨Collaboration is Key
This position requires working closely with various teams. Highlight your collaborative communication style and provide examples of successful cross-departmental projects. Show that you can effectively manage stakeholders and drive results through teamwork.
✨Be Ready to Innovate
The role involves designing and optimising communications. Think about innovative strategies you've implemented in the past, especially around automation and A/B testing. Be prepared to share your thought process and how you measure the success of your initiatives.
