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- Tasks: Manage end-to-end CRM campaigns and optimise customer engagement.
- Company: Join News UK, a leading media business with diverse brands.
- Benefits: Enjoy generous leave, training access, health insurance, and discounts.
- Why this job: Be part of impactful campaigns that reach millions every month.
- Qualifications: Experience in CRM tools and strong attention to detail required.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Your role: We are looking for a detail-oriented and hands‑on CRM Operations Manager to join our CRM team at The Times and The Sunday Times. You will play a pivotal role in the end‑to‑end execution of campaigns that support our acquisition, retention, and engagement goals.
This role is ideal for someone who enjoys working in CRM platforms and campaign tools, with strong operational discipline and a knack for building efficient workflows.
Day to day you will:
- Own the end‑to‑end campaign execution process: from audience selection and targeting in the Customer Data Platform (Hightouch) through to deployment in the Campaign Execution Platform (Adobe)
- Build, test, and deploy multi‑channel campaigns (email, push, in‑app and SMS) with precision and consistency
- Develop and maintain workflow automations, campaign journeys, and segmentation logic
- Carry out campaign QA and proofs to ensure flawless execution
- Collaborate with CRM managers and creatives on a daily basis
- Support continuous optimisation of campaigns by ensuring accurate tagging, tracking, and reporting setup
- Troubleshoot campaign or workflow issues and recommend operational improvements
- Stay current with CRM technologies, bringing forward new ideas for improving efficiency and effectiveness.
What we’re looking for from you:
- Hands‑on experience in campaign management and execution across CRM tools (Adobe, Salesforce, Braze, Hightouch, or similar)
- Proven ability to own workflows, campaign builds, and QA processes
- Strong attention to detail with excellent operational discipline
- Understanding of customer lifecycle marketing and data‑driven segmentation.
- SQL knowledge (preferred but not essential)
- Excellent communication and collaboration skills
We are News UK: One of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio, TalkTV and Virgin Radio UK, and we have market‑leading local radio stations across Ireland. Our world‑famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multiplatform brands are home to a plurality of opinion, representing the diverse communities we serve. News UK is wholly owned by News Corp.
Life at News
Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information.
To do this, we believe our employees must represent different backgrounds, perspectives and experiences. We strive to maximise and encourage every individual’s potential and ensure everyone feels valued. We support this through our Diversity, Equity and Inclusion Strategy, which focuses on three main priorities – attracting talent from a wider, more representative pool, developing equity programmes to drive better representation in our leadership, and ensuring diversity and inclusivity in our workforce as well as the journalism and content we produce. We also currently have 12 employee‑led networks and groups that support our strategy and connect like‑minded employees socially.
Benefits
- Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks
- Wide range of training available, plus full LinkedIn Learning access
- Private medical insurance including coverage for pre‑existing conditions
- Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes
- ‘Bikes for Work’ and ‘Electric Car’ scheme
- Up to 60% discount on Harper Collins books
- Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities
- Access to wellbeing benefits such as EAP, physio/massage and counselling
- A generous pension scheme with employer contributions of up to 5%
- 25 days holiday, plus bank holidays and up to 4 volunteering days per year
We want to ensure that everyone we meet has the opportunity to perform to their best when applying for a role. Please let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate.
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CRM Operations Manager employer: The Times
Contact Detail:
The Times Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the CRM field, especially those at The Times and The Sunday Times. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Show off your skills! If you've got experience with CRM tools like Adobe or Hightouch, make sure to highlight that in conversations. Share specific examples of campaigns you've executed to demonstrate your hands-on expertise.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of customer lifecycle marketing. Be ready to discuss how you can optimise campaigns and improve workflows. We love candidates who can think critically about data-driven strategies!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at News UK. Let’s get you started on this exciting journey!
We think you need these skills to ace CRM Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CRM tools and campaign management. We want to see how your skills align with the role of CRM Operations Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Attention to Detail: Since this role requires strong operational discipline, it’s crucial to demonstrate your attention to detail in your application. Use clear examples of how you’ve successfully managed workflows or executed campaigns flawlessly in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your experience and skills effectively. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at The Times
✨Know Your CRM Tools
Make sure you’re familiar with the CRM platforms mentioned in the job description, like Adobe and Hightouch. Brush up on your campaign management skills and be ready to discuss how you've used these tools in past roles.
✨Showcase Your Attention to Detail
Since this role requires strong operational discipline, prepare examples that highlight your attention to detail. Discuss specific instances where your meticulousness led to successful campaign execution or problem resolution.
✨Understand Customer Lifecycle Marketing
Be ready to talk about customer lifecycle marketing and how it relates to segmentation. Think of examples where you’ve successfully targeted different customer segments and the impact it had on engagement and retention.
✨Prepare for Collaboration Questions
This role involves daily collaboration with CRM managers and creatives. Prepare to discuss how you’ve worked in teams before, focusing on communication and how you’ve contributed to a positive team dynamic.
