Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead shifts, inspire the team, and ensure every guest leaves happy.
- Company: Join one of the UK's top 100 pubs known for exceptional food and hospitality.
- Benefits: Competitive salary, strong earning potential, and opportunities for progression.
- Other info: Dynamic role with autonomy and responsibility in a nationally-recognised pub.
- Why this job: Be part of a vibrant, high-energy environment with a focus on quality.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 36000 - 42500 £ per year.
Contract: Permanent
Location: The Tichborne Arms
Hours: Full Time - 5 days on, 2 days off
Accommodation: No onsite accommodation is currently available, but we can help to find somewhere local, if required.
Ranked No. 37 in the UK in the Good Food Guide Top 100 Pubs and recognised by the Royal Horticultural Society as one of the best pub gardens in the UK, we are a vibrant, buzzy country pub known for exceptional food, warm hospitality and a seriously energetic summer trade.
We are looking for a confident, hands-on Duty Manager to lead shifts, inspire the team and ensure every guest leaves happy. This is a key leadership role within the business - perfect for someone who thrives in a fast-paced, quality-led environment and wants to be part of an ambitious, nationally-recognised food-led pub.
Salary & Package
- £36,000 - £42,500 OTE (based on average 45 hours)
- Base salary £28,800 - £30,800 + strong tronc
- Competitive base salary
- Lucrative and consistent tronc
- Full-time, permanent role
- Real opportunity for progression within a growing, quality-driven business
The Role
As Duty Manager, you are responsible for the smooth and effective running of the pub during your shifts. You will support the General Manager while taking full ownership of service standards, team performance and operational execution.
You will:
- Lead From the Front
- Set the tone for professionalism, energy and service standards
- Lead and motivate the front-of-house team during busy services
- Make confident, on-the-spot decisions
- React quickly to staffing challenges or changes in trade
- Ensure opening and closing procedures are executed to standard
- Review bookings and events at the start of every shift to prepare the team properly
- Champion our philosophy that 'Everyone Leaves Happy'
- Handle guest feedback or complaints calmly and professionally
- Model warm, confident, high-quality hospitality at all times
- Drive a culture of genuine, enthusiastic service
- Ensure exceptional cleanliness and organisation across bar, floor, garden, cellar, stores and guest areas
- Monitor menus, blackboards and promotional materials
- Keep the venue consistently guest-ready and brand-aligned
- Check in deliveries and be accountable for stock signed for during your shift
- Oversee stock storage, rotation and availability
- Conduct audits and monitor stock loss
- Complete line cleans and glasswasher maintenance checks
- Support cellar organisation and standards
- Uphold licensing, health & safety and hygiene standards
- Complete end-of-shift reports and sales reconciliation accurately
- Investigate and resolve any open trading tables
- Secure the building correctly at close
- Assist with in-house events and large bookings
- Capture quality content for social media where appropriate
- Support marketing initiatives as required
What We're Looking For
- Experience in a supervisory or duty management role within hospitality
- Strong leadership and communication skills
- Calm, organised and confident under pressure
- Commercially aware and able to manage labour effectively
- Passion for great food, drink and team culture
- A proactive, hands-on and professional approach
Why Join Us?
- Work in one of the UK's most recognised country pubs
- Be part of a driven, supportive and ambitious management team
- High-volume, high-energy environment with genuine quality standards
- Strong earning potential through tronc
- A role with responsibility, autonomy and opportunity
If you're a natural leader who thrives in a vibrant, busy pub and takes pride in delivering exceptional hospitality - we'd love to hear from you. Apply now and help lead one of the UK's top gastropubs.
Good Food Guide Top 100 Pub seeks Duty Manager in Southampton employer: The Tichborne Arms
Contact Detail:
The Tichborne Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Good Food Guide Top 100 Pub seeks Duty Manager in Southampton
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a meal. This way, you can experience the vibe and even chat with staff or customers. It shows you're genuinely interested and gives you some great talking points.
✨Tip Number 2
Show off your leadership skills! During the interview, share specific examples of how you've motivated a team or handled a busy shift. We want to see that you can lead from the front and keep things running smoothly under pressure.
✨Tip Number 3
Be ready to discuss guest experiences! Think about times you've turned a negative situation into a positive one. We love candidates who can handle feedback and complaints with grace and professionalism.
✨Tip Number 4
Don’t forget to ask questions! Show us you're engaged by asking about the pub's culture, team dynamics, or future events. It’s a great way to demonstrate your enthusiasm and helps you figure out if we’re the right fit for you too.
We think you need these skills to ace Good Food Guide Top 100 Pub seeks Duty Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! Share why you’re excited about the Duty Manager role and how your experience aligns with our vibrant pub culture.
Be Specific: Use specific examples from your past roles to demonstrate your leadership skills and ability to handle busy environments. We want to see how you've made a difference in previous positions!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant experience that showcases your ability to lead a team and deliver outstanding guest experiences, just like we do at The Tichborne Arms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Tichborne Arms
✨Know the Venue Inside Out
Before your interview, make sure you research The Tichborne Arms thoroughly. Familiarise yourself with their menu, service style, and any recent events or accolades. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead from the front. Prepare examples of how you've successfully managed teams in high-pressure situations. Think about times when you motivated staff or resolved conflicts, as these stories will highlight your leadership abilities.
✨Emphasise Guest Experience
The pub prides itself on ensuring 'Everyone Leaves Happy'. Be ready to discuss your approach to guest service and how you handle feedback or complaints. Share specific instances where you turned a negative experience into a positive one to demonstrate your commitment to exceptional hospitality.
✨Prepare for Practical Scenarios
Expect situational questions that test your problem-solving skills. For example, how would you handle a sudden staffing shortage during a busy shift? Practising your responses to these scenarios will help you think on your feet and show that you're ready for the fast-paced environment.