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For Companies At a Glance
- Tasks: Lead shifts, inspire the team, and ensure every guest leaves happy.
- Company: Join one of the UK's top 100 pubs known for exceptional food and hospitality.
- Benefits: Competitive salary, strong earning potential, and opportunities for progression.
- Other info: Dynamic role with autonomy and a supportive management team.
- Why this job: Be part of a vibrant, high-energy environment with a focus on quality.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 28800 - 42500 £ per year.
Contract: Permanent
Location: The Tichborne Arms
Hours: Full Time - 5 days on, 2 days off
Accommodation: No onsite accommodation is currently available, but we can help to find somewhere local, if required.
Ranked No. 37 in the UK in the Good Food Guide Top 100 Pubs and recognised by the Royal Horticultural Society as one of the best pub gardens in the UK, we are a vibrant, buzzy country pub known for exceptional food, warm hospitality and a seriously energetic summer trade.
This is a key leadership role within the business - perfect for someone who thrives in a fast-paced, quality-led environment and wants to be part of an ambitious, nationally-recognised food-led pub.
Salary & Package
- £36,000 - £42,500 OTE (based on average 45 hours)
- Base salary £28,800 - £30,800 + strong tronc
- Competitive base salary
- Lucrative and consistent tronc
- Full-time, permanent role
- Real opportunity for progression within a growing, quality-driven business
The Role
As Duty Manager, you are responsible for the smooth and effective running of the pub during your shifts. You’ll support the General Manager while taking full ownership of service standards, team performance and operational execution.
You will:
- Lead From the Front
- Set the tone for professionalism, energy and service standards
- Lead and motivate the front-of-house team during busy services
- Make confident, on-the-spot decisions
- React quickly to staffing challenges or changes in trade
- Ensure opening and closing procedures are executed to standard
- Review bookings and events at the start of every shift to prepare the team properly
- Champion our philosophy that 'Everyone Leaves Happy'
- Handle guest feedback or complaints calmly and professionally
- Model warm, confident, high-quality hospitality at all times
- Drive a culture of genuine, enthusiastic service
- Ensure exceptional cleanliness and organisation across bar, floor, garden, cellar, stores and guest areas
- Monitor menus, blackboards and promotional materials
- Keep the venue consistently guest-ready and brand-aligned
- Check in deliveries and be accountable for stock signed for during your shift
- Oversee stock storage, rotation and availability
- Conduct audits and monitor stock loss
- Complete line cleans and glasswasher maintenance checks
- Support cellar organisation and standards
- Uphold licensing, health & safety and hygiene standards
- Complete end-of-shift reports and sales reconciliation accurately
- Investigate and resolve any open trading tables
- Secure the building correctly at close
- Assist with in-house events and large bookings
- Capture quality content for social media where appropriate
- Support marketing initiatives as required
What We’re Looking For
- Experience in a supervisory or duty management role within hospitality
- Strong leadership and communication skills
- Calm, organised and confident under pressure
- Commercially aware and able to manage labour effectively
- Passion for great food, drink and team culture
- A proactive, hands-on and professional approach
Why Join Us?
- Work in one of the UK’s most recognised country pubs
- Be part of a driven, supportive and ambitious management team
- High-volume, high-energy environment with genuine quality standards
- Strong earning potential through tronc
- A role with responsibility, autonomy and opportunity
If you’re a natural leader who thrives in a vibrant, busy pub and takes pride in delivering exceptional hospitality - we’d love to hear from you. Apply now and help lead one of the UK’s top gastropubs.
Duty Manager for Good Food Guide Top 100 Pub employer: The Tichborne Arms
Contact Detail:
The Tichborne Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager for Good Food Guide Top 100 Pub
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and understand what makes a great pub tick. This will give you insights that can help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with industry professionals on LinkedIn or at local events. A friendly face can make all the difference when it comes to landing that Duty Manager role.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or handled busy shifts. We want to see that you can lead from the front!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our vibrant team.
We think you need these skills to ace Duty Manager for Good Food Guide Top 100 Pub
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! We want to see that you’re genuinely excited about the role and the vibrant environment at The Tichborne Arms.
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or duty management roles. We’re looking for strong leadership skills, so don’t be shy about showcasing your achievements in previous positions!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we’re busy too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at one of the UK’s top gastropubs!
How to prepare for a job interview at The Tichborne Arms
✨Know the Venue Inside Out
Before your interview, make sure to research The Tichborne Arms thoroughly. Familiarise yourself with their menu, service style, and any recent events or accolades. This will not only show your genuine interest but also help you discuss how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead from the front. Prepare examples of how you've successfully managed teams in high-pressure situations. Think about times when you motivated staff or resolved conflicts, and be ready to share these stories during your interview.
✨Emphasise Guest Experience
The pub prides itself on ensuring 'Everyone Leaves Happy'. Be prepared to discuss your approach to guest feedback and how you handle complaints. Share specific instances where you turned a negative experience into a positive one, highlighting your commitment to exceptional hospitality.
✨Demonstrate Your Commercial Awareness
Understanding the business side of things is crucial for this role. Brush up on key metrics like stock management and sales reconciliation. Be ready to discuss how you would manage labour effectively while maintaining high service standards, showing that you can balance quality with profitability.