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- Tasks: Provide technical support, training, and maintenance for cutting-edge defence equipment globally.
- Company: Join a leading Defence engineering company specialising in combat engineering and counter-mine solutions.
- Benefits: Enjoy excellent benefits, including travel opportunities and hands-on experience in a global role.
- Why this job: Be a key ambassador for military technology while making a real impact on armed forces worldwide.
- Qualifications: 5+ years in a military or defence technical role; strong mechanical and electrical skills required.
- Other info: Ideal for ex-military professionals seeking a long-term, dynamic engineering career.
The predicted salary is between 36000 - 60000 £ per year.
A leading Defence engineering company is seeking an experienced and hands-on Field Service Representative (FSR) to join their expanding technical support team in Newcastle. Specialising in combat engineering and counter-mine solutions, the company provides cutting-edge equipment to armed forces worldwide. This is a fantastic opportunity for a technically minded, ex-military (ideally REME) professional looking to apply their mechanical and electrical expertise in a commercial, international role.
As an FSR, you will provide technical support across product testing, installation, demonstrations, diagnostics, maintenance, training, and repair, both on-site and at global customer locations, including military bases. You’ll also maintain the company’s demo fleet to ensure operational readiness at all times. You’ll act as a key technical ambassador for the business, engaging directly with users and military personnel to ensure equipment is used effectively and supported to the highest standard.
Key Responsibilities- Testing & Demonstration: Operate and demonstrate equipment at internal and customer sites, supporting training sessions and showcasing capabilities.
- Troubleshooting & Repairs: Diagnose and repair hydraulic, electrical, and mechanical systems, including PLC-controlled components. Produce clear technical service reports.
- Fleet Maintenance: Perform regular inspections, upgrades, and servicing of demonstration vehicles and platforms.
- Project Support: Collaborate with engineering and project teams to build and commission development hardware.
- Travel: Regular travel across the UK and overseas to support customer installations and training.
- Mentorship & Training: Deliver technical training and mentoring to team members and company employees.
- Strong hands-on background in supporting electro-mechanical systems, ideally in a defence, military, or heavy vehicle environment.
- Military vehicle experience (e.g., Warrior, Trojan) is highly advantageous.
- Background in the armed forces (e.g., REME or Royal Marines VM) preferred.
- Skilled in interpreting technical issues and performing on-the-spot repairs under pressure.
- Excellent communicator—confident in military and commercial environments.
- 5+ years of hands-on experience in a military or defence-related technical role.
- Mechanical, hydraulic, and electrical diagnostic and repair skills.
- PLC diagnostics experience is desirable.
- Competent with rigging and lifting equipment.
- Valid UK driving licence (HGV or large vehicle experience is a plus).
- IT-literate, including good working knowledge of MS Office (Excel & Word).
- Able to obtain and maintain UK security clearance (UK Passport holder ESSENTIAL).
- Have experience with armoured or heavy-duty vehicles.
- Have strong technical diagnostic capabilities, especially with hydraulics and PLCs.
- Are confident working in international, military, or field-based environments.
- Are looking for a long-term, hands-on engineering role with excellent benefits and global scope.
Field Service Representative employer: The Thrive Team
Contact Detail:
The Thrive Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Representative
✨Tip Number 1
Network with professionals in the defence and military sectors. Attend industry events or join relevant online forums to connect with current Field Service Representatives or hiring managers. This can give you insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the specific equipment and technologies used by the company. Research their products and understand their applications in combat engineering and counter-mine solutions. This knowledge will help you stand out during interviews.
✨Tip Number 3
Prepare for practical assessments by brushing up on your mechanical and electrical troubleshooting skills. You may be tested on your ability to diagnose and repair systems under pressure, so practice these skills in a hands-on environment if possible.
✨Tip Number 4
Showcase your military background and any relevant experience with heavy vehicles or armoured systems. Highlighting your hands-on experience and technical expertise will demonstrate that you are well-suited for the role and can handle the responsibilities effectively.
We think you need these skills to ace Field Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in military or defence-related technical roles. Emphasise your hands-on skills with electro-mechanical systems and any specific vehicle experience, such as with Warrior or Trojan.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention your military background and how it has equipped you with the skills necessary for the Field Service Representative position. Be sure to include examples of your troubleshooting and repair experiences.
Showcase Technical Skills: Clearly outline your mechanical, hydraulic, and electrical diagnostic skills in your application. If you have experience with PLC diagnostics, make sure to highlight this as it is desirable for the role.
Prepare for Potential Interviews: Anticipate questions related to your technical expertise and experience in high-pressure environments. Be ready to discuss specific instances where you successfully diagnosed and repaired complex systems, as well as your ability to communicate effectively in both military and commercial settings.
How to prepare for a job interview at The Thrive Team
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with electro-mechanical systems. Highlight specific examples from your military background, especially any work with hydraulic or electrical systems, as this will demonstrate your suitability for the role.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your troubleshooting abilities. Prepare to explain how you would diagnose and repair issues under pressure, using real-life examples to illustrate your thought process and technical skills.
✨Communicate Effectively
As a Field Service Representative, you'll need to engage with both military personnel and commercial clients. Practice articulating complex technical information clearly and confidently, ensuring you can adapt your communication style to suit different audiences.
✨Research the Company and Its Products
Familiarise yourself with the company's equipment and services, particularly in combat engineering and counter-mine solutions. Understanding their products will not only help you answer questions but also show your genuine interest in the role and the company.
