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For Companies At a Glance
- Tasks: Join a small team to deliver top-notch customer service in a contact centre.
- Company: Work with a respected leader in construction and civil engineering across the UK.
- Benefits: Enjoy a competitive salary of up to £27,000 plus excellent perks and no weekend work.
- Why this job: Be part of a dynamic team focused on exceeding customer expectations and enhancing experiences.
- Qualifications: Previous customer service experience in a call centre or sales environment is essential.
- Other info: The role is based on-site near Haydock, easily commutable from various nearby locations.
The predicted salary is between 21600 - 37800 £ per year.
LOCATION: Based on site near Haydock, St Helens
HOURS OF WORK: Monday to Friday (no weekends) 07:30 - 17:00
SALARY: Package to £27,000 plus excellent benefits
THE COMPANY
Thrive are currently working with one of our favourite clients who have locations and depots across England. They are one of the most respected and well known in their industry - servicing construction, logistics and civil engineering projects across the UK.
THE ROLE
This is a fantastic opportunity to be part of a small, dedicated team working within a contact centre environment as a sales negotiator. You will get to work with various customers - looking after all aspects of their experience.
You will be responsible for delivering exceptional levels of customer service whilst being skilled in handling various accounts and being extremely organised.
THE PERSON
In order to succeed in this role you should be personable, communicative and driven. You will need to have a background in customer services - ideally in a contact or call centre / hire desk / inside sales / customer service environment.
You will be someone who makes sure that the customer experience is paramount, making sure to always exceed customer expectations. As a strong team player you will be able to work well with a small, dedicated team.
THE PACKAGE
To £27,000 Package + Excellent benefits
LOCATION
The role is based on site and is commutable from Haydock, St Helens, Liverpool, New Boston, Crank, Rainhill, Sutton, Sutton Manor, Warrington, Manchester, Widnes, Wigan, Prescot, Huyton, Newton Le Willows, Kirkby, Skelmersdale, Runcorn, Billinge.
Customer Services Agent / Building Services employer: The Thrive Hive
Contact Detail:
The Thrive Hive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent / Building Services
✨Tip Number 1
Familiarise yourself with the construction and building supplies industry. Understanding the terminology and processes involved will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in contact centres or similar environments. Be prepared to share specific examples of how you've handled challenging situations or exceeded customer expectations in the past.
✨Tip Number 3
Showcase your organisational skills and ability to manage multiple accounts. You might want to prepare a few anecdotes that illustrate how you've successfully juggled various tasks while maintaining high levels of customer satisfaction.
✨Tip Number 4
Emphasise your teamwork abilities. Since this role involves working within a small team, be ready to discuss how you've collaborated with others to achieve common goals and improve customer experiences.
We think you need these skills to ace Customer Services Agent / Building Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in contact centres or sales environments. Use keywords from the job description, such as 'customer experience', 'account handling', and 'inside sales' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples from your past roles that demonstrate your skills in communication and organisation.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as teamwork, communication, and administration. Make sure to mention any experience with CRM systems or KPIs, as these are important for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Services Agent.
How to prepare for a job interview at The Thrive Hive
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you exceeded customer expectations or resolved difficult situations, as this will demonstrate your ability to thrive in a contact centre environment.
✨Understand the Company and Industry
Do some research on the company and its position within the building supplies and construction industry. Familiarise yourself with their services and values, as this knowledge will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked scenario-based questions that assess your problem-solving and communication skills. Practice responding to common customer service scenarios, focusing on how you would handle various customer interactions effectively.
✨Emphasise Teamwork and Collaboration
Since the role involves working within a small team, be ready to discuss your experiences as a team player. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer service outcomes.
