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- Tasks: Join a small team to deliver top-notch customer service in a contact centre.
- Company: Work with a respected leader in building supplies and construction across the UK.
- Benefits: Enjoy a competitive salary of up to £27,000 plus excellent perks and no weekend work.
- Why this job: Be part of a dynamic team focused on exceeding customer expectations and enhancing experiences.
- Qualifications: Previous customer service experience is essential; strong communication skills are a must.
- Other info: Located near Haydock, this role offers a supportive environment for growth.
The predicted salary is between 21600 - 37800 £ per year.
LOCATION: Based on site near Haydock, St Helens
HOURS OF WORK: Monday to Friday (no weekends) 07:30 - 17:00
SALARY: Package to £27,000 plus excellent benefits
REFERENCE: TI25003
KEYWORDS: CUSTOMER SERVICE, CONTACT CENTRE, CUSTOMER EXPERIENCE, PLANT HIRE, BUILDING SUPPLIES, MERCHANTS, COMMUNICATION, ACCOUNT HANDLING, KPI’S, CONSTRUCTION, CIVIL ENGINEERING, CRM, ADMINISTRATION, INSIDE SALES, HIRE DESK
THE COMPANY: Thrive are currently working with one of our favourite clients who have locations and depots across England. They are one of the most respected and well known in their industry - servicing construction, logistics and civil engineering projects across the UK.
THE ROLE: This is a fantastic opportunity to be part of a small, dedicated team working within a contact centre environment as a sales negotiator. You will get to work with various customers - looking after all aspects of their experience. You will be responsible for delivering exceptional levels of customer service whilst being skilled in handling various accounts and being extremely organised.
THE PERSON: In order to succeed in this role you should be personable, communicative and driven. You will need to have a background in customer services - ideally in a contact or call centre / hire desk / inside sales / customer service environment. You will be someone who makes sure that the customer experience is paramount, making sure to always exceed customer expectations. As a strong team player you will be able to work well with a small, dedicated team.
THE PACKAGE: To £27,000 Package + Excellent benefits
LOCATION: The role is based on site and is commutable from Haydock, St Helens, Liverpool, New Boston, Crank, Rainhill, Sutton, Sutton Manor, Warrington, Manchester, Widnes, Wigan, Prescot, Huyton, Newton Le Willows, Kirkby, Skelmersdale, Runcorn, Billinge.
CUSTOMER SERVICE AGENT - Building Supplies / Plant Hire / Construction employer: The Thrive Hive
Contact Detail:
The Thrive Hive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AGENT - Building Supplies / Plant Hire / Construction
✨Tip Number 1
Familiarise yourself with the building supplies and plant hire industry. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident in handling inquiries and complaints, which is crucial for this role.
✨Tip Number 3
Network with professionals in the construction and customer service sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Research the company thoroughly. Knowing their values, mission, and recent projects will allow you to tailor your conversations and show genuine interest, making you stand out as a candidate.
We think you need these skills to ace CUSTOMER SERVICE AGENT - Building Supplies / Plant Hire / Construction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in contact centres or sales environments. Use keywords from the job description, such as 'customer experience' and 'account handling', to demonstrate your suitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples from your past roles that illustrate your skills in communication and organisation.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for this role, such as teamwork, communication, and problem-solving. Make sure to relate these skills back to the requirements listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at The Thrive Hive
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide in the building supplies and plant hire sectors. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled difficult customers or exceeded expectations in past roles. This will highlight your suitability for the position.
✨Showcase Teamwork Abilities
As a strong team player is essential for this role, think of instances where you've successfully collaborated with others. Be ready to explain how you contribute to a positive team environment and how you handle conflicts within a team setting.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the team faces. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
