At a Glance
- Tasks: Provide essential admin support, handle client queries, and manage orders.
- Company: Join a market-leading client in Trowbridge with a supportive team.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a friendly work environment.
- Other info: 100% office-based role with opportunities for growth in a dynamic setting.
- Why this job: Be part of a unique product portfolio and develop your customer service skills.
- Qualifications: Experience in administration and customer service, with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Thrive Trowbridge are delighted to work with our market leading client in the Trowbridge area who are looking to recruit a Customer Service Administrator on a permanent basis.
What you will be doing:
- Providing essential administrative support to the team including production of a variety of documents and updating systems
- Dealing with client queries via phone and email
- Updating on orders and delivery schedules
- Liaison with a number of internal departments
- Managing stationery supplies and post
What you will need to succeed:
- Proven administration and customer service experience, ideally gained working with a technical / engineering environment
- A confident communicator at all levels, adept at working under pressure where deadlines change on a regular basis
- Good levels of numeracy as well as problem solving skills
- IT / data entry proficiency including Microsoft Office, ERP system experience beneficial
- Excellent communication skills over the phone as well as via email
What you will receive in return:
- Competitive salary
- Monday to Friday full-time please note 100% office based
- Great benefits including 25 days holiday plus BHs
- The chance to work with a unique product portfolio in a varied role
- Supportive and friendly team
Customer Service Administrator in Trowbridge employer: The Thrive Group
At Thrive Trowbridge, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment for our Customer Service Administrators. Located in the vibrant Trowbridge area, we provide competitive salaries, generous holiday allowances, and opportunities for professional growth while working with a unique product portfolio. Join us to be part of a dynamic team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Trowbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Thrive Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Thrive Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Thrive Group:Your cover letter is your chance to shine! Tell us why you want to work at The Thrive Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Thrive Group!
How to prepare for a job interview at The Thrive Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
