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- Tasks: Manage complaints and information requests while ensuring compliance with legislation.
- Company: Join a supportive team dedicated to improving public services.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference.
- Why this job: Be the voice for the community and drive positive change through feedback.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity for career growth in a dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
Thrive Oldham are delighted to be working with our client in the Leicestershire area, who are actively looking to recruit a Complaints & Information Officer.
Job Purpose
To provide effective case management of Complaints, Freedom of Information (FOI), Environment Information Regulation (EIR) work. Ensure the Council complies with its statutory responsibilities in responding to complaints and requests for information made under FOI or EIR by the public or other parties. Provide advice and guidance to service managers on best practice in responding to complaints, FOIs, EIRs and other enquiries. Help support and foster a learning culture where service improvements are driven directly from complaints intelligence. To professionally represent the Corporate Resources Complaints and Information service, and the County Council in dealing with key stakeholders and directly with members of the public.
Main Duties and Responsibilities
- Responsible for processing the coordinating both statutory (social care) and corporate complaints. This includes up-front analysis and interpretation of statutory guidance to ensure that the correct complaints procedure is followed.
- Develop and maintain a good understanding of the following key legislation and accompanying guidance such as to be able to confidently provide policy advice to managers and the public:
- Freedom of Information Act 2000
- Environmental Information Regulations 2004
- Children Act 1989
- Health and Social Care Complaints Regulations 2009
Special Factor
The nature of the work may involve the jobholder carrying out work outside of normal working hours. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council Policies. The post-holder may be required to attend training courses, conferences and seminars or other meetings required to meet his/her own training needs and that of the service.
If you are interested in being considered for this position, please contact Thrive Group. Thrive are acting as an Employment Business in relation to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.
Complaints and Information Officer in Leicester employer: The Thrive Group
Contact Detail:
The Thrive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Information Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in complaints and information management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and FOI legislation. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed complaints or provided excellent customer service. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Complaints and Information Officer in Leicester
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand the job description thoroughly. Familiarise yourself with the key responsibilities and skills required for the Complaints and Information Officer role. This will help us tailor your application to highlight how you fit the bill.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with the requirements. Keep it concise but engaging, and don’t forget to mention your understanding of FOI and EIR legislation.
Showcase Your Writing Skills: Since the role involves producing high-quality written responses, make sure your application reflects your writing abilities. Use clear, plain English and avoid jargon. This is your opportunity to demonstrate that you can communicate effectively, just like you would in the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right people. Plus, it shows you’re keen on joining our team at Thrive Oldham!
How to prepare for a job interview at The Thrive Group
✨Know Your Legislation
Familiarise yourself with the Freedom of Information Act, Environmental Information Regulations, and other relevant legislation. Being able to discuss these confidently will show that you understand the legal framework surrounding the role.
✨Prepare for Case Scenarios
Think about potential complaints or FOI scenarios you might encounter in the role. Prepare responses that demonstrate your analytical skills and ability to follow procedures, as well as your approach to resolving issues effectively.
✨Showcase Your Communication Skills
Since you'll be writing responses in plain English, practice articulating complex information clearly and concisely. Bring examples of written communication you've done in the past to highlight your ability to convey information effectively.
✨Demonstrate a Customer-Centric Approach
Be ready to discuss how you would maintain good customer relations with various stakeholders. Share examples from your previous experience where you successfully managed complaints or provided guidance, showcasing your commitment to service improvement.