Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, manage calls, and schedule appointments with empathy and professionalism.
- Company: Join The Three Spires Medical Practice in the heart of Truro.
- Benefits: Flexible hours, supportive team, and a chance to make a difference in healthcare.
- Why this job: Be the friendly face that helps patients feel at ease in a busy medical practice.
- Qualifications: GCSEs in English and Maths, customer service experience, and good IT skills.
- Other info: Permanent part-time role with opportunities for growth in a dynamic healthcare environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Receptionist at The Three Spires Medical Practice (based in Truro, Cornwall), you will help our patients feel comfortable when they phone or visit the Practice. You will use your empathy and customer service skills to welcome patients, answer the phones, deal with enquiries and book appointments. You will be someone who is calm, a great listener and have the skills to explain sensitive information in a way that's easy to understand. You will have good IT and keyboard skills and ideally have experience in a healthcare environment or on a busy reception desk.
We are a busy, forward-thinking Practice with over 18,000 patients who are cared for by a team of dedicated GPs, nurses, HCAs and physiotherapists. Working closely with your colleagues, you will ensure that our patients receive a positive experience each and every time they contact the Practice.
Main duties of the job
- You will be confident in dealing with the public, over the telephone or face to face.
- You will have great communication and organisational skills.
- Either locum or part-time available (30.5 hours per week: Monday, Tuesday, Thursday afternoon and Friday) on a permanent basis.
- Our shifts start at 8.00 am and our latest finish is at 6.30 pm.
About us
The Three Spires Medical Practice is based in a purpose-built health park in the heart of Truro city centre. In addition to the usual GP services, we also provide minor operations, vasectomy and well woman clinics. We have our own dedicated physiotherapy team who provide a Spinal Interface Service and MSK clinics and work with RCHT at Treliske Hospital in providing a dermatology 'see and treat' service.
Job responsibilities
- To answer incoming telephone calls in a prompt and professional manner, responding to each call appropriately and accurately, recording and relaying information as required.
- Provide patients with information as requested (at all times taking consideration to rules and procedures regarding confidentiality).
- To receive patients in the reception area noting their attendance on the computerised appointment system and scheduling appointments as requested.
- Oversee and supervise the patient waiting area.
- Extraction of patient medical records.
- Produce computerised repeat prescriptions.
- To enter and update information on computerised systems including registration information.
- General and confidential filing, including records, reports and mail.
- To collate and distribute post.
- General duties in connection with Practice administration.
Person Specification
- 3 X GCSE grades A-C including English and Maths or equivalent.
- NVQ L3 Customer Service.
- Certificate in medical terminology.
Experience
- Previous customer service / reception / office experience.
- Experience of working in a GP Practice.
- Previous Medical Receptionist experience.
Knowledge and skills
- Effective communication skills, both written and verbal.
- IT literate.
- Good and effective interpersonal skills.
- Working knowledge of clinical appointment systems.
Medical Receptionist in Truro employer: The Three Spires Medical Practice
Contact Detail:
The Three Spires Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Truro
✨Tip Number 1
Get to know the Practice! Research The Three Spires Medical Practice and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll need to be calm and clear when dealing with patients. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Three Spires Medical Practice on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at The Three Spires Medical Practice.
We think you need these skills to ace Medical Receptionist in Truro
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathy and customer service skills. We want to see how you can make patients feel comfortable and valued, so share any relevant experiences that showcase your ability to connect with people.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still conveying your personality and enthusiasm for the role.
Highlight Relevant Experience: If you've worked in a healthcare environment or have experience on a busy reception desk, make sure to mention it! We love seeing candidates who understand the unique challenges of our practice and can hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Three Spires Medical Practice!
How to prepare for a job interview at The Three Spires Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Three Spires Medical Practice. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Empathy
As a Medical Receptionist, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and compassion towards patients or customers. This will highlight your ability to make patients feel comfortable and valued.
✨Practice Common Scenarios
Think about common situations you might face in this role, like handling difficult calls or managing a busy reception area. Practise your responses to these scenarios so you can demonstrate your calmness and problem-solving skills during the interview.
✨Highlight Your IT Skills
Since good IT skills are essential for this role, be ready to discuss your experience with computerised systems and appointment scheduling. If you have specific examples of software you've used, mention them to show you're tech-savvy and ready to hit the ground running.
