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- Tasks: Welcome patients, manage calls, and schedule appointments in a busy medical practice.
- Company: The Three Spires Medical Practice, a forward-thinking healthcare provider in Truro.
- Benefits: Flexible hours, supportive team environment, and valuable experience in healthcare.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths, customer service experience, and good IT skills.
- Other info: Join a dedicated team caring for over 18,000 patients with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
As a Locum Receptionist at TheThree Spires Medical Practice (based in Truro, Cornwall) you will help our patientsfeel comfortable when they phone or visit the Practice. Working on an \’as and when\’ basis, you will use your empathy and customer serviceskills to welcome patients, answer the phones, deal with enquiries and book appointments.
You will be someone who is calm,a great listener and have the skills to explain sensitive information in a waythat\’s easy to understand. You will havegood IT and keyboard skills and ideally have experience in a healthcareenvironment or on a busy reception desk.
We are a busy,forward-thinking Practice with over 18000 patients who are cared for by a teamof dedicated GPs, nurses, HCAs and physiotherapists. Working closely with your colleagues, youwill ensure that our patients receive a positive experience each and every timethey contact the Practice.
Main duties of the job
We are looking for \’as and when\’ cover to support our reception team with holiday and sickness to ensure a well staffed team.
You will be confident in dealing with the public, over the telephone or face to face. You will have great communication and organisational skills.
Your hours will be flexible, Monday to Friday, 8.00 am – 18.30 pm.
About us
The Three Spires Medical Practice is based in a purpose built health park in the heart of Truro city centre. In addition to the usual GP services, we also provide minor operations, vasectomy and well woman clinics. We have our own dedicated physiotherapy team who provide a Spinal Interface Service and MSK clinics and work with RCHT at Treliske Hospital in providing a dermatology \’see and treat\’ service.
Job responsibilities
Main Duties & Responsibilities
- To answer incoming telephone calls in a prompt and professionalmanner, responding to each call appropriately and accurately, recordingand relaying information as required.
- Provide patients with information as requested (at all times takingconsideration to rules and procedures regarding confidentiality).
- To receive patients in the reception area noting their attendanceon the computerised appointment system and scheduling appointments asrequested.
- Oversee and supervise the patient waiting area.
- Extraction of patient medical records.
- Produce computerised repeat prescriptions.
- To enter and update information on computerised systems includingregistration information.
- General and confidential filing, including records, reports andmail.
- To collate and distribute post.
- General duties in connection with Practice administration.
Person Specification
Qualifications
- 3 X GCSE grades A-C including English and Maths or equivalent
- NVQ L3 Customer Service
- Certificate in medical terminology
Experience
- Previous customer service / reception / office experience
- Experience of working in a GP Practice.
- Previous Medical Receptionist experience.
Knowledge and skills
- Effective communication skills, both written and verbal.
- IT literate.
- Good and effective interpersonal skills.
- Working knowledge of clinical appointment systems
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Locum Medical Receptionist employer: The Three Spires Medical Practice
Contact Detail:
The Three Spires Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locum Medical Receptionist
✨Tip Number 1
Get to know the Practice! Research The Three Spires Medical Practice and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, it's crucial to demonstrate your empathy and listening abilities. Role-play common scenarios with a friend to build your confidence in handling sensitive information.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Three Spires Medical Practice on LinkedIn. They can provide insights about the workplace culture and may even refer you for the position, giving you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Locum Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in a healthcare setting. We want to see how you can bring your unique touch to our busy practice!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about working with patients and how your calm demeanour and great listening skills make you the perfect fit for our team.
Show Off Your IT Skills: Since you'll be using computerised systems, mention any specific software or tools you're familiar with. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Three Spires Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Three Spires Medical Practice. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Empathy
As a Locum Medical Receptionist, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and compassion towards patients or customers. This will highlight your ability to create a welcoming environment for patients.
✨Practice Common Scenarios
Think about common situations you might face in this role, like handling difficult calls or managing patient enquiries. Practising how you would respond can help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Highlight Your IT Skills
Since good IT skills are essential for this position, be ready to discuss your experience with computerised systems and any relevant software. If you have specific examples of how you've used technology to improve efficiency or patient care, make sure to mention those!
