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- Tasks: Lead daily operations and ensure exceptional customer service at a premier venue.
- Company: Join The Scotsman Group, Scotland's top hospitality and leisure operator with diverse venues.
- Benefits: Enjoy flexible working, discounts, staff meals, and career development opportunities.
- Why this job: Be part of a dynamic team, drive success, and create memorable experiences for guests.
- Qualifications: Experience in hospitality management, strong leadership skills, and a passion for customer service required.
- Other info: Access to financial wellbeing tools and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us: The Scotsman Group is Scotland's leading hospitality and leisure operator, offering an exciting array of restaurants, bars, hotels, and entertainment venues. We pride ourselves on delivering exceptional experiences for our guests across all our diverse and dynamic venues.
Role Overview: We are seeking an experienced and driven General Manager to lead one of our premier venues. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success.
Key Responsibilities:
- Oversee all aspects of the venues operations, ensuring seamless and efficient service delivery.
- Lead, motivate, and develop a team of professionals, fostering a positive and dynamic working environment.
- Ensure compliance with all health, safety, and licensing regulations.
- Monitor and manage financial performance, including budget control, revenue generation, and cost management.
- Develop and implement strategies to maximise sales and profitability.
- Maintain high standards of customer service, ensuring a memorable experience for every guest.
- Drive marketing and promotional activities to attract new customers and retain regular clientele.
Requirements:
- Proven experience as a General Manager in the hospitality, leisure, or a similar industry.
- Strong leadership and team management skills, with a focus on employee development.
- Excellent communication and interpersonal skills.
- Financial acumen with the ability to manage budgets, analyse financial performance, and implement improvement strategies.
- A passion for delivering exceptional customer service.
- A proactive, results-driven attitude with the ability to thrive in a fast-paced environment.
- Knowledge of health and safety regulations, licensing laws, and other relevant legislation.
What We Offer:
- Wagestream: Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Quarterly Bonus Payment.
- Refer a Friend Scheme.
- Cycle to Work Scheme.
Next Steps: If you are passionate about hospitality and have the experience and drive to lead one of our fantastic venues, we'd love to hear from you. Apply now and one of our friendly team will be in touch.
General Manager employer: The Three Sisters
Contact Detail:
The Three Sisters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the Scotsman Group's venues and their unique offerings. Understanding their brand and customer experience will help you demonstrate your passion for hospitality during any discussions.
✨Tip Number 2
Network within the hospitality industry, especially in Scotland. Attend local events or join relevant online groups to connect with current or former employees of the Scotsman Group, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer service in previous roles. Highlighting your leadership skills and results-driven approach will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in Scotland. Being knowledgeable about current market conditions and customer preferences will show your commitment to driving success at one of their venues.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Focus on your leadership skills, financial acumen, and any achievements that demonstrate your ability to drive success in a similar role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Scotsman Group's values. Mention specific examples of how you've successfully managed teams and improved customer service in previous roles.
Highlight Relevant Skills: In your application, emphasise key skills such as team management, financial analysis, and customer service excellence. Use specific examples to illustrate how these skills have contributed to your past successes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a General Manager role.
How to prepare for a job interview at The Three Sisters
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to fostering a positive work environment.
✨Demonstrate Financial Acumen
Since financial performance is a key responsibility, come equipped with examples of how you've managed budgets and improved profitability in previous roles. Discuss any strategies you've implemented that led to revenue growth.
✨Emphasise Customer Service Excellence
The Scotsman Group values exceptional customer service. Prepare to discuss your philosophy on customer experience and provide examples of how you've ensured high standards in your previous positions.
✨Know the Industry Regulations
Familiarise yourself with health, safety, and licensing regulations relevant to the hospitality industry. Be ready to discuss how you have ensured compliance in your past roles and how you would approach this in the new position.
