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- Tasks: Ensure a safe and welcoming environment for guests while managing access and security.
- Company: Join Scotsman Group, a top hospitality operator in Scotland with diverse venues.
- Benefits: Keep 100% of tips, flexible pay options, discounts, and staff meals.
- Other info: Opportunities for progression and development within a dynamic team.
- Why this job: Be the first point of contact and create memorable experiences for customers.
- Qualifications: SIA Door Supervisor Badge and great communication skills required.
The predicted salary is between 12 - 15 £ per hour.
About Scotsman Group: Scotsman Group is one of Scotland's leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.
The Role: We are currently seeking professional, reliable, and customer-focused Door Supervisors to join our dynamic team of Security Staff in our venues. As a Door Supervisor, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.
Role Responsibilities: As part of the security team, your role will include:
- Monitoring and managing crowds and queues
- Dealing with conflict; restraining and escorting customers off of the premises if required
- Ensuring the safety of customers and staff at all times
The Person: The ideal candidate will have:
- A valid SIA Door Supervisor Badge is mandatory for this role
- 2 years experience within a similar role would be preferred.
- Great communication and customer service skills with the ability to diffuse high tension situations.
- Availability to work shifts, including late nights and weekends at key times during the year.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Progression opportunities through our Scotsman Steps programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How to Apply: If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.
Door Supervisor in Edinburgh employer: The Three Sisters
Contact Detail:
The Three Sisters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Supervisor in Edinburgh
✨Tip Number 1
Get to know the venue! Before your interview, check out Scotsman Group's bars and restaurants. Familiarising yourself with the atmosphere and clientele can give you a leg up in the conversation.
✨Tip Number 2
Show off your people skills! As a Door Supervisor, you'll be the first face customers see. Practice how you’d greet guests and handle tricky situations. We want to see that you can keep it cool under pressure!
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. They can share insights about the role and the company culture, which can help you stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Scotsman Group.
We think you need these skills to ace Door Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Experience: Make sure to highlight any relevant experience you have as a Door Supervisor or in similar roles. We’re looking for candidates who can demonstrate their skills in customer service and conflict resolution, so be specific!
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors before hitting send. First impressions count, and we want to see that you take this seriously!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Scotsman Group!
How to prepare for a job interview at The Three Sisters
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Door Supervisor. Familiarise yourself with crowd management techniques and conflict resolution strategies. This will show that you're serious about the role and ready to handle the challenges that come with it.
✨Show Off Your People Skills
As a Door Supervisor, you'll be the first point of contact for customers. Practice your communication skills and think of examples where you've successfully diffused tense situations. Being able to demonstrate your customer service skills will set you apart from other candidates.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards expected in the hospitality industry. A neat appearance can boost your confidence too!
✨Ask Insightful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they handle specific security challenges. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.