At a Glance
- Tasks: Welcome guests and manage ticket sales while providing outstanding service.
- Company: Join the vibrant team at The Three Sisters, part of Scotsman Hospitality.
- Benefits: Keep 100% of tips, enjoy discounts, and flexible working opportunities.
- Other info: Full training provided with great career development opportunities.
- Why this job: Be the friendly face that creates memorable experiences for guests.
- Qualifications: Upbeat personality, excellent communication skills, and a team player.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for an upbeat, personable Box Office Host to be the welcoming face of The Three Sisters. This hybrid role combines box office ticketing with front-of-house hosting, providing outstanding service to guests both in person and over the phone. If you’re organised, efficient, and love creating great first impressions, this could be the perfect role for you.
The Role:
- Welcome guests warmly and create a friendly first impression.
- Manage ticket sales and assist with customer enquiries.
- Handle calls, emails, and booking requests professionally.
- Work closely with the events and sales teams to ensure smooth operations.
The Person:
- Upbeat, confident, and customer-focused personality.
- Excellent communication and organisational skills.
- Calm under pressure with strong attention to detail.
- Team player with a proactive, can-do attitude.
- Computer literate – experience with ticketing or booking systems is a plus.
- Previous experience in box office, reception, or customer-facing roles preferred.
- Full training will be provided.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
The Process:
If you think this is the role for you then apply now and one of our friendly team will be in touch.
Box Office Host in Edinburgh employer: The Three Sisters
At The Three Sisters, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Box Office Host, you'll enjoy flexible working opportunities, comprehensive training, and a range of benefits including TRONC electronic tips and discounts across our venues in Scotland. Join us to not only enhance your career through our Scotsman Steps training programme but also to be part of a team that prioritises outstanding service and creates memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Host in Edinburgh
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Three Sisters and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Three Sisters and let us see your personality shine through!
We think you need these skills to ace Box Office Host in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Three Sisters.
Get Familiar with Our Brand:Before applying, take some time to learn about The Three Sisters and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Three Sisters
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Three Sisters.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Three Sisters will surely appreciate.
