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- Tasks: Be the first point of contact for customer queries and provide top-notch support.
- Company: Join The Thought Exchange, a growing IT service provider focused on personal achievement.
- Benefits: Enjoy a competitive salary, hybrid working options, and full training provided.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for growth.
- Qualifications: No experience needed, just a passion for customer service and basic IT skills.
- Other info: Based in Harrogate, this is an entry-level, full-time role perfect for students.
The predicted salary is between 18000 - 25000 £ per year.
Join to apply for the Customer Service Advisor role at The Thought Exchange, LLC Center for Personal Achievement
4 days ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor role at The Thought Exchange, LLC Center for Personal Achievement
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor.
You will be responsible for providing exceptional customer service by supporting the business\’s award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
- First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
- Escalate unresolved issues to 1st/2nd line support
- Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
- Ensure excellent customer service
- Manage requests for changes
Experience
- Excellent customer service skills
- Strong desire for a career within IT
- Proficient at a basic level using IT hardware e.g., computers & printers
- Good admin skills, ensuring key notes are taken and organised accordingly
- No experience needed however, you will have good basic IT skills
In return our client is offering a salary of up £22,250 increasing to £23,795 after probation (Hybrid working)
Harrogate based office.
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Service Advisor employer: The Thought Exchange, LLC Center for Personal Achievement
Contact Detail:
The Thought Exchange, LLC Center for Personal Achievement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially in IT. Understanding how to handle basic technical queries will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively, so consider role-playing with a friend or family member.
✨Tip Number 3
Research The Thought Exchange, LLC and their products. Knowing their services and values will help you demonstrate your enthusiasm for the role and align your answers with their mission.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you assess if the company is the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in the past, even if they are from different industries.
Show Interest in IT: Even though prior experience in a technology-focused role isn't necessary, express your enthusiasm for IT. Mention any relevant coursework, personal projects, or interests that demonstrate your willingness to learn and grow in this field.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at The Thought Exchange, LLC Center for Personal Achievement
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer service, be prepared to share examples of how you've handled customer interactions in the past. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Demonstrate Basic IT Knowledge
Even though no prior experience is required, having a basic understanding of IT hardware like computers and printers can set you apart. Brush up on common technical terms and be ready to discuss any relevant experiences, even if they are informal.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Customer Service Advisor. Prepare responses for questions like how you would handle an irate customer or a technical issue that you can't immediately resolve. This shows your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
