At a Glance
- Tasks: Lead and motivate the front of house team while ensuring exceptional customer service.
- Company: Join a growing collection of premium pubs across Southern England.
- Benefits: Earn up to £13.00 per hour, enjoy discounts, and access a free lifestyle card.
- Other info: Flexible shifts, service awards, and a supportive team culture await you!
- Why this job: Be part of an exciting growth journey with opportunities for personal and professional development.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
The predicted salary is between 26000 - 27000 £ per year.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of your lifestyle
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
Shift Supervisor Requirements
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision-making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the Right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Shift Supervisor Responsibilities
- Take responsibility for teamwork, leading and motivating team members
- Hold pre-session briefings as and when appropriate and ensure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities and learn different skills
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
What do we do?
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high-quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year. It’s an exciting time to join us! Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team. We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
FOH Supervisor in Winchester employer: The Thomas Lord
Upham Inns is an exceptional employer that offers a vibrant work culture and numerous benefits, including flexible shift patterns, generous discounts on meals and accommodation, and a clear development pathway to management roles. With a strong focus on employee growth and a supportive team environment, you will have the opportunity to thrive in a growing business that values your contributions and fosters a passion for delivering outstanding customer service in beautiful pub settings across Southern England.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor in Winchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Upham Inns and their pubs. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a FOH Supervisor, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend or family member to boost your confidence and decision-making skills before the big day.
✨Tip Number 3
Show off your passion for customer service! During your interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service, which is key for this role.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our growing team. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your enthusiasm for working with us at Upham Inns.
We think you need these skills to ace FOH Supervisor in Winchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love to see candidates who are genuinely excited about joining our team and contributing to our vibrant pub culture.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the restaurant industry. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get a quick sense of who you are and what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Upham Inns family!
How to prepare for a job interview at The Thomas Lord
✨Know the Business
Before your interview, take some time to research the company and its values. Understand their menu, the vibe of their pubs, and any recent news or promotions. This will show that you’re genuinely interested and ready to contribute to their success.
✨Showcase Your Experience
Be prepared to discuss your previous restaurant experience in detail. Highlight specific situations where you led a team, dealt with customer issues, or implemented successful promotional activities. Use examples that demonstrate your decision-making skills and ability to motivate others.
✨Demonstrate Communication Skills
As a Front of House Supervisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend, like handling a difficult customer or leading a team briefing, to showcase your skills during the interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
