Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the Spa Reception, ensuring a seamless and welcoming experience for all customers.
- Company: Third Space, a luxury health club known for its outstanding fitness spaces.
- Benefits: Competitive salary, vibrant work environment, and opportunities for personal growth.
- Why this job: Join a passionate team and inspire members to enhance their well-being in a tranquil setting.
- Qualifications: Strong communication skills and a background in 5-star customer service.
- Other info: Dynamic role with a focus on teamwork and creating memorable customer experiences.
The predicted salary is between 24000 - 36000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We are a team of motivators, inventors, and coaches; always striving to grow and evolve. It is not just a job, it is a lifestyle. We inspire our members to fulfil their lives and they rely on us.
Are you a passionate, enthusiastic and charismatic individual able to deliver premium 5 star service? If so, we are looking for you. The ideal candidate will be reliable, efficient and be able to provide excellent service to enhance the customers' experience and sense of well-being. Where applicable, you may also need to create a bespoke customer journey within the spa to ensure their needs are met, if not exceeded with the ultimate aim of securing repeat bookings; you must be professional and innovative within your approach and continuously strive to improve.
Our beautiful and contemporary spa within our Canary Wharf Club offers a tranquil and relaxing atmosphere for our customers, but also provides a positive environment to work in. As a Spa Receptionist it is important to be both welcoming and engaged when liaising and building relationships with customers and also within your team to ensure that an encouraging and optimistic culture is sensed throughout the Spa.
As a Spa Receptionist, you will oversee the smooth running of the Spa Reception. You will be able to plan, organise and coordinate all reception activities and ensure all members and clients are welcomed and dealt with in a professional and customer focused manner, and that each visit continually exceeds expectations.
Qualifications:
- Well presented with good written and spoken English.
- Ability to communicate at all levels with confidence.
- Excellent organisational, prioritisation and communication skills.
- Self-motivated, enthusiastic team player and contributor.
- The confidence to deal with members and senior level managers on a daily basis and able to work on own initiative under pressure.
- Experience in 5 star customer service experience.
Hours:
40 hours over 5 days, including weekend work.
We are looking for a proficient communicator, with both strong written and verbal skills so that day-to-day tasks of providing informed consultations on Spa offerings, booking in appointments to being an inspiring team leader appears seamless for the customer.
Spa Receptionist - Canary Wharf, London employer: The Third Space
Contact Detail:
The Third Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Canary Wharf, London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Third Space's vibe online. Understanding their philosophy will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering 5-star service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! As a Spa Receptionist, you'll be the first point of contact for clients. Make sure you look polished and professional, reflecting the luxury brand of Third Space. It’s all about making that great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Spa Receptionist - Canary Wharf, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing 5-star service and creating a fantastic experience for our members.
Tailor Your CV: Make sure your CV is tailored to the Spa Receptionist role. Highlight any relevant experience in customer service, especially in luxury settings. We love seeing how your skills align with our philosophy of outstanding service!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who can build relationships with our customers, so let us see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, your application goes directly to us, and we can get to know you better right from the start!
How to prepare for a job interview at The Third Space
✨Know the Spa Inside Out
Before your interview, make sure you research Third Space and their spa offerings thoroughly. Familiarise yourself with their services, ethos, and what sets them apart in the luxury health club market. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can enhance their customer experience.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, delivering 5-star service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about times when you created a bespoke experience or resolved an issue effectively. This will demonstrate your ability to meet and exceed customer expectations.
✨Practice Your Communication Style
Since the role requires excellent communication skills, practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could face at the reception. This will help you feel more comfortable and articulate during the actual interview.
✨Emphasise Teamwork and Initiative
Third Space values a positive team culture, so be ready to discuss how you work well within a team and contribute to a supportive environment. Also, highlight instances where you've taken the initiative to improve processes or customer interactions, showing that you're proactive and engaged.
